Wala nang mga aplikasyon ang tinatanggap para sa trabahong ito
- Provide differentiated end-to-end service for top Enterprise Group clients
- Show after-sales care for Enterprise Group products and services (Broadband, Core Data, Wireless and IT Solutions)
- Process alignment / enhancement and information sharing related to day-to-day operations. Discussion of concerns and issues being raised or escalated.
- Initiate discussions and collaborations to ensure closure of technical and non-technical tickets for Tier 1 Select Accounts.
- Report generation for performance monitoring on committed SLA's related to complaint handling.
- Discussion of help needed to ensure improvement plans for Tier 1 Select Accounts are provided.
- Process alignment / enhancement.
- Helping Level 1 and Level 2 in escalation of issues and concerns related to Tier 1 Select customer complaint.
- Serving as POC to customers to ensure issues and concerns are addressed by back-end support teams within Globe.
- Lead performance review meetings with internal and external customers
- Ensuring SLAs are met. Performs post mortem analysis and documentation. Meeting with customer and providing performance reports
- Any 4-year course on Computer Science, Information Technology or 5-year Engineering course like Electronic and Communications Engineering, Computer Engineer
- Cisco Networking, ITIL v3 Foundation certification preferred
- No required membership in a professional organization
- Strategic Thinking
- Business Analysis
- Effective Delegation
- Managing Risks
- Prioritization and Time Management
- Clear Communication
- Business Relationship Management
- IT and Core Data Products
- Broad Technical Understanding
- Service Level Management
- Service Engineering
- Customer Focus
Tier1 Service Manager - Taguig, Pilipinas - Globe Group
Paglalarawan
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job Description
Support Enterprise client for end to end support which will cover technical and non-technical concerns
Job Description