B2C Collections Specialist | Hybrid | Up to PHP45K + Incentives - Cebu - Emapta Global

Paglalarawan

Strengthen International Lending With Strategic Negotiation

Be part of our client's team as a B2C Collections Specialist, where you will manage past-due consumer accounts for an international fintech lender. You will engage customers, assess delinquency, negotiate repayment plans, secure payments, and maintain accurate records while meeting performance targets in a fast-paced, compliance-driven environment.

Job Overview

Employment Type: Full-time

Shift: Night shift, Consecutive days off

Work Setup: Hybrid (3 days onsite, 2 days work-from-home), Cebu

Salary: PHP 45,000 + monthly incentives

Exciting Perks Await

• Competitive Salary Package with monthly incentives
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 2 years of B2C (business-to-consumer) collections experience, with no more than a 3-month employment gap
• Willingness to work in a hybrid setup
• Strong negotiation and problem-solving skills
• Excellent English communication skills, both verbal and written
• Professional phone, chat, email, and interpersonal etiquette
• Experience in debt collection, consumer lending, or personal finance
• Ability to multitask and work efficiently in a fast-paced environment
• Sound judgment with a customer-focused approach
• Reliable internet connection for interviews (attendance confirmation is mandatory)
• Experience working night shifts

Your Daily Tasks

• Contact customers via phone or email to resolve past-due accounts and secure payments
• Determine reasons for delinquency and negotiate payment plans or full settlements
• Update customer accounts accurately using CRM tools
• Follow established guidelines to recommend appropriate collection remedies
• Explain delinquency consequences and establish structured repayment schedules
• Handle customer payment inquiries and resolve issues independently
• Organize workflow and schedule follow-ups effectively
• Maintain accurate account records for resolution tracking
• Achieve key performance metrics while complying with company policies
• Perform additional customer service tasks as assigned by the manager

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra