Work Force Planning Analyst - Pasay City, Philippines

Para lamang sa mga rehistradong miyembro Pasay City, Philippines, Pilipinas

1 linggo ang nakalipas

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Job Description

The WFM Command Center Analyst is responsible for real-time performance management across our contact center network and acts as a key support partner to Command Center Operations Managers. This role ensures operational continuity by executing intraday interventions,maintaining accurate skilling and routing in Genesys Cloud,and providing timely reporting and insights that enable Operations Managers to make informed decisions.


  • >Support Command Center Operations Managers by providing real-time data/alerts/actionable recommendations.Assist in implementing tactical decisions/document outcomes.


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