Technical Support Engineer - Taguig, Metro Manila
1 buwan ang nakalipas

Job summary
We're looking for a Technical Support Engineer to support NinjaOne.
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Responsibilities
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- Serve as the first line of support for customer inquiries received through email, chat or calls and provide timely accurate professional assistance to ensure high customer satisfaction (CSAT) +
- Troubleshoot and resolve technical issues related to agent installation connectivity Windows and macOS remote monitoring patch management software deployment backup endpoint management tools within the NinjaOne platform basic automation script execution product configuration setup usage identify root causes guide customers step-by-step through solutions ensure all cases are well-documented clear notes follow-through manage your personal ticket queue responsibly meeting response resolution time goals maintaining organized communication
Paglalarawan ng trabaho
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