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    System Administrator - Manila, Pilipinas - Intelligent Technical Solutions (ITS)

    Intelligent Technical Solutions (ITS)
    Intelligent Technical Solutions (ITS) Manila, Pilipinas

    3 linggo ang nakalipas

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    Job Description:
    Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance.

    You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.


    Job Responsibilities:
    This role is expected to be able to resolve the following technical issues with little or no assistance:

    • Workstation operating system issues of any kind.
    • Printer issues of any kind.
    • Standard business application (Office, etc.)
    issues of any kind.

    • Line of business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
    • Server issues of any kind.
    • Basic and intermediate networking issues.
    • Escalation point for Tier 1 technicians

    Job Qualifications:

    • Experience with Windows and Mac OS troubleshooting.
    • Experience with Server 2012 to 202 Experience with VMWare and Hyper V Virtualization.
    • Experience supporting M365 and Azure.
    • Minimum of five years experience in IT Support or a similar role.
    • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
    • Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
    • Experience with Managed Service Providers (MSPs) is highly desirable.
    • Active Server Certifications are preferred.

    Job KPI's:

    • First touch closed: Each ticket that is completed with only one time entry contributes to this number
    • Utilization: The percentage of time that you are on the clock and billing time to client tickets
    • CSAT: Scores filled out by clients using the rating system in tickets

    Job Requirements:

    • A home office set up that meets the following:
    • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
    • Stable internet connection with at least 5mbps download and upload.
    • A quality headset with noise cancellation feature for meetings.
    • A mobile phone that has the capacity to install the Microsoft Authentication app.
    • HD webcam
    -2nd Monitor

    • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

    Note:

    If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items.

    The total cost will be deducted from your salary over a three-month period.

    • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
    • Excellent command of the English language both spoken and written
    • Able to work full time 40 hours a week 8:00AM to 5:00PM, Eastern Standard Time (EST) from Monday to Friday.
    • Able to pass our online behavior and cognitive assessments.
    • Must have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA
    • Able to provide NBI Clearance (for PH applicants).

    Compensation:
    Pay rate ranges from $8.70/hr up to $18.89/hr and vary by experience and location.


    Benefits:

    • Paid US Holiday
    • Night Shift Bonus
    • Paid Time Off (15 Vacation Days per year)
    • Comprehensive Health Plans / HMO (Employee & Dependent/s)
    • Life and Accident Insurance
    • Accident and Disability Coverage
    • Company paid training and certification
    • Health & Wellness Program
    • Dental & Vision
    • Salary Advancement

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