- Act as the technical escalation point for complex production issues across core banking and digital platforms
- Diagnose application, API, integration, and database-related incidents
- Ensure timely resolution within agreed SLAs and regulatory expectations
- Participate in on-call rotations to support critical banking systems
- Monitor system health, performance metrics, and integration flows
- Identify patterns in recurring incidents and implement preventive measures
- Lead root cause analysis (RCA) and recommend long-term remediation plans
- Drive improvements that enhance system resilience and reduce operational risk
- Support patching, upgrades, releases, and environment validations
- Coordinate with development, infrastructure, security, and vendor teams for incident resolution
- Escalate product defects and track fixes through to closure
- Contribute to change management and deployment reviews
- Support regulatory and audit requirements related to system stability and access controls
- Recommend and implement automation initiatives to reduce manual intervention
- Improve monitoring coverage, alerting thresholds, and incident response processes
- Contribute to documentation, knowledge sharing, and operational playbooks
- Mentor L1 support teams and provide subject matter expertise across supported systems
- Prepare incident summaries, RCA documentation, and trend reports
- Communicate technical updates clearly to business and IT stakeholders
- Provide insights on system performance, risk exposure, and improvement initiatives
- 2–3 years of experience in application support, production support, or reliability engineering within banking or financial services
- Strong hands-on experience with Java backend systems (Spring Boot preferred)
- Solid knowledge of SQL, API troubleshooting, and system integrations
- Experience supporting core banking systems, digital channels, or payment platforms
- Understanding of ITIL processes, incident management, and SLA governance
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder coordination abilities
- Ability to operate in a fast-paced, regulated banking environment
- Exposure to messaging platforms (e.g., Kafka, RabbitMQ)
- Experience with cloud environments (AWS, Azure) and deployment best practices
- Familiarity with CI/CD pipelines and release management processes
- Payments processing
- Loans and credit lifecycle systems
- Customer onboarding & CRM platforms
- Debit and credit card systems
- ODS, batch processing, and regulatory reporting systems
- Experience in automation, scripting, or operational tooling improvements
- Reduced recurring production incidents
- Improved SLA adherence and system uptime
- Clear, actionable root cause documentation
- Increased automation and reduced manual operational risk
- Strong collaboration across engineering and vendor teams
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We seek dedicated Site Reliability Engineers (SREs) to maintain our high service standards. Our services are designed for global scalability, continuous availability, · and seamless operation. · Manage and improve our Azure Cloud infrastructure. · E nsure our applications are rel ...
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Application Reliability Engineer - Taguig - UNO Digital Bank
7 oras ang nakalipas
Paglalarawan
As an Application Reliability Engineer, you are responsible for ensuring the stability, performance, and resilience of the bank's core and digital applications. You will serve as the second-line technical expert for production systems, resolving complex incidents, preventing recurring issues, and driving continuous improvements across supported platforms.
This role plays a critical part in maintaining system uptime, regulatory compliance, and seamless digital customer experiences. You will work closely with engineering, infrastructure, security, and vendor teams to proactively strengthen application reliability and operational excellence.
Key Responsibilities
Production Stability & Incident Resolution
Reliability Engineering & Proactive Risk Management
Cross-Functional & Vendor Collaboration
Continuous Improvement & Automation
Reporting & Stakeholder Communication
Qualifications
Preferred Experience
Experience supporting:
What Success Looks Like
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig
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Application Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Site Reliability Engineer
Philtech Inc.- Taguig
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig
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Application Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig, NCR, Philippines
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig City, NCR, Philippines
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig
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Site Reliability Engineer
Para lamang sa mga rehistradong miyembro Taguig
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Site Reliability Engineer/DevOps Engineer
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Engineer, Site Reliability Engineering
Buong oras Para lamang sa mga rehistradong miyembro Taguig
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Site Reliability Engineer/DevOps Engineer
Para lamang sa mga rehistradong miyembro Taguig
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Engineer, Site Reliability Engineering
Buong oras Para lamang sa mga rehistradong miyembro Taguig