Vendor Performance Manager, SMB Growth, Customer Solutions - Taguig

Para lamang sa mga rehistradong miyembro Taguig, Pilipinas

1 buwan ang nakalipas

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About the job

When our millions of advertisers and publishers are happy, so are we Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google helping entrepreneurs both individually and broadly build their online presence and grow their businesses We are dedicated to growing the unique needs of advertising companies Our teams collaborate closely to spot trends In collaboration we create business plans for all types of businesses As a Vendor Performance Manager you will play a critical role on the frontlines influencing holding vendors accountable while enabling site-program success with targeted support You will analyse vendor performance presenting key insights supporting initiatives improving GCS vendor operations sharing best practices globally +

Responsibilities

  • Monitor business metrics present market insights weekly monthly reviews Drive vendor performance through weekly business reviews focusing mitigation plans best practices results delivery involving stakeholders Ensure service quality against Service Level Agreements Key Performance Indicators call audits calibration sessions Share data-driven insights with central teams holding vendors accountable Build trusted relationships communicating expectations providing support guidance Support central improvement initiatives acting as primary contact product tool process support managing escalations technical issues policy non-compliance risks +Google is proud be an equal opportunity workplace affirmative action employer committed equal employment opportunity regardless race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status See also EEO Policy Law If have disability special need requires accommodation let us know by completing Accommodations for Applicants form
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