Payments Operations - Philippines - Scientific Marketing Limited

    Scientific Marketing Limited
    Scientific Marketing Limited Philippines

    10 oras ang nakalipas

    ₱240,000 - ₱600,000 (PHP) bawat taon * Retail
    Paglalarawan
    Payments Operations & Support Executive

    Remote, Full-time

    Location: Remote (Philippines preferred)

    Salary: $500 to $1,000 per month, depending on experience

    About the role

    We are looking for a Payments Operations & Support Executive to support the day-to-day operations of a gambling-focused payment gateway.

    The founder manages funds, settlements, and banking relationships. Your responsibility is to monitor payment activity, coordinate with partners, support merchants, and escalate issues early to keep payment flows running smoothly.

    You will act as the operational control layer between merchants, white-label providers, and compliance partners.

    Key responsibilitiesPayment monitoring and operations support
    • Monitor daily pay-in and pay-out activity across merchants
    • Track transaction statuses using dashboards and internal reports
    • Flag failed transactions, delayed payouts, unusual volume changes, or success-rate drops
    • Maintain internal trackers, logs, and issue records
    Merchant support
    • Handle merchant queries related to payment failures and settlement timelines
    • Support basic reconciliation questions using provided data and reports
    • Escalate financial, banking, or settlement issues to the founder when required
    • Provide clear, timely updates to merchants and set realistic expectations
    Risk and chargeback tracking
    • Track chargebacks, disputes, and reversals
    • Coordinate responses with white-label payment providers and compliance partners
    • Identify potential risk signals early and escalate appropriately
    Coordination and reporting
    • Act as the day-to-day operations point of contact with white-label providers and compliance vendors
    • Prepare daily summaries and operational reports for the founder
    • Track open issues and follow through until resolution
    Required experience
    • 1 to 3 years experience in payment operations, PSP support, or banking operations
    • Exposure to high-risk merchants. Gaming, betting, or similar verticals strongly preferred
    • Working understanding of pay-ins, payouts, chargebacks, disputes, and settlement processes
    Skills and traits
    • Strong attention to detail and comfort working with transaction data
    • Clear, professional written communication
    • Confident escalating issues when something does not look right
    • High level of trustworthiness and reliability
    • Able to work independently in a fast-moving startup environment
  • Compensation and growth
    • $500 to $1,000 per month, depending on experience
    • Performance-based growth as transaction volumes and responsibility scale
    • Opportunity to grow into a senior operations or payments management role over time
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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Payment operator