IT Coordinator - Quezon City - Wimmer Solutions

    Wimmer Solutions
    Wimmer Solutions Quezon City

    12 oras ang nakalipas

    Teknolohiya / Internet
    Paglalarawan

    IT COORDINATOR

    Professional Job Posting (Onsite – Quezon City) must have own vehicle to occasionally collect and deliver equipment

    About the Role

    We are seeking a highly competent and dependable IT Coordinator to support day-to-day IT operations, asset lifecycle management, end-user technical support, and equipment coordination. This position is a full-time onsite role based in Quezon City, preferably near SM North EDSA. Candidates must be willing to work on shifting schedules and operate effectively in a structured, fast-paced environment.

    Work Setup & Candidate Requirements


    • 100% onsite position located in Quezon City (near SM North EDSA).


    • Willing to work on shifting schedules.


    • Preferably residing in or near Quezon City for ease of reporting.


    • Minimum of 3–5 years of relevant experience in IT support or IT operations.


    • Minimum of 3–5 years' experience in Microsoft M365 support and administration.


    • Minimum of 3–5 years' experience Windows 11 and Mac OS support.


    • Ability to navigate and manage third party technical support systems.


    • Applicants must hold a Bachelor of Science in Information Technology or any relevant IT related degree.


    • Demonstrated ability to work under pressure and manage multiple tasks.


    • Ability to follow instructions, work autonomously, and knowing when to escalate an issue.


    • High level of professionalism, adaptability, and flexibility in various work environments.


    • Strong teamwork, collaboration, and people skills.


    • Excellent verbal and written communication skills


    • Ability to work within and across departments.


    • Keep calm in urgent situations and maintain composure.


    • Sense of humor in the face of heavy workload and changing priorities.

    Key Responsibilities

    End-User Support & Technical Operations


    • Provide Tier 1 and Tier 2 hardware and software support.


    • Perform device imaging, wiping, reimaging, and provisioning.


    • Troubleshoot issues involving Windows 10/11, Microsoft 365, and general desktop environments.


    • Assist in account setup, configuration, and troubleshooting.


    • Upgrading and replacing devices components (RAM, SSD, LCD and GPU)

    User Lifecycle & Onboarding Support


    • Prepare laptops, accessories, and accounts for new employees.


    • Conduct first-day system access configuration and support.


    • Coordinate with HR and Operations regarding onboarding schedules.

    IT Asset & Inventory Management


    • Maintain and update PH inventory sheets and WASP records.


    • Manage the full lifecycle of IT assets from assignment to retrieval.


    • Test, clean, and validate returned equipment prior to reissue.


    • Prepare accountability documents and maintain accurate asset documentation.


    • Support seating plan updates and workspace adjustments.

    Equipment Logistics & Shipping Coordination


    • Handle equipment deployment and retrieval for onsite and remote employees.


    • Handle shipping and return logistics via Lalamove, LBC, and U.S.-based couriers.


    • Prepare shipping documentation, including labels and return packaging.

    Security, Compliance & Monitoring


    • Assist in Mobile Device Management on iOS and Android devices.


    • Perform regular checks within the security portal.


    • Monitor device compliance and assist in addressing security findings.


    • Support cybersecurity-related escalations and follow-up actions.

    Onsite Technical & Operational Support


    • Facilitate workstation setups, seat movement, and equipment rearrangements.


    • Conduct onsite retrieval of assets from employees transitioning to WFH setups.


    • Coordinate with Facilities for layout planning and adjustments.


    • Other assigned duties

    Other Qualifications

    In addition to the above, the IT Coordinator should meet the following criteria:


    • Excellent problem-solving skills with an ability to focus quickly on the key issues.


    • Strong initiative, self-drive, and motivation.


    • Excellent customer service and relationship-building skills.


    • Exceptional interpersonal and communication skills.


    • Creative and innovative thinker.


    • Flexible working hours.


    • Ownership of a vehicle to collect and deliver equipment.


    • Ability to work independently as well as in a team.


    • Ability to be flexible and adaptable.


    • Ability to lift 50 lbs.

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