Customer Success - Philippines - Time Machine

    Time Machine
    Time Machine Philippines

    11 oras ang nakalipas

    ₱800,000 - ₱1,800,000 (PHP) bawat taon * Teknolohiya / Internet
    Paglalarawan

    Role: SMB Customer Success & Implementation Manager (AI-Based Onboarding & Training Platform for Sales Teams)

    About Us:

    We are a VC-backed, fast-growing AI company based in California that has an AI-powered platform that revolutionizes sales training and onboarding. We put the success of our customers and people first, delivering that through innovative AI technologies and engaging, cutting-edge software. Our platform leverages state-of-the-art AI to personalize training based on the unique characteristics of each user, helping high-growth SaaS companies transform their sales performance. This role will be a founding member of our Customer Success & Implementation Team. Must be able to work US Pacific Time Zone.

    Key Responsibilities:

    • Customer Onboarding & Implementation
    • Help Customers create high quality training content with our platform
    • Build customer relationships and add value to them
    • Production Deployment & Adoption
    • Expansion & Champion Development
    • Customer Advocacy & Feedback
    • Cross-Functional Collaboration

    Qualifications:

    • 3+ years of experience in B2B SaaS in a Sales or CS role
    • Basic understanding of sales operations, sales training, and best practices 
    • Proven track record of managing customer relationships and driving successful outcomes
    • Experience with sales enablement, training, or onboarding tools is a strong plus
    • Exceptional communication and presentation skills, comfortable engaging with C-level executives and end users alike
    • Strong problem-solving abilities with a consultative approach to customer challenges
    • Data-driven mindset with ability to analyze usage metrics and translate insights into action plans
    • Experience managing multiple accounts simultaneously while maintaining high-touch relationships
    • Comfortable learning and explaining AI-powered technologies to non-technical audiences
    • Experience with CRM systems (Salesforce, HubSpot), customer success platforms, and Project management/tracking tools.
    • Proactive, self-motivated, and able to work independently without constant oversight
    • Genuine passion for customer success and helping others achieve their goals
    • Adaptable and comfortable working in a fast-paced startup environment where priorities evolve quickly
    • Collaborative team player who thrives on cross-functional partnerships

    What We Offer:

    • Competitive salary and benefits in a high-growth, VC-backed AI company
    • Opportunity to work with innovative AI technologies and directly impact customer success
    • Close collaboration with founders and leadership team to shape customer experience and company direction
    • Fast-paced, dynamic environment with significant growth opportunities as the company scales (great career path opportunities)
    • Flexible remote work options
    • Culture that prioritizes people and customer success above all else
    • Equity opportunity based on contribution

    If you are passionate about helping customers succeed, have a strong sales background, and want to be part of a team that's transforming sales training with AI, we encourage you to apply.

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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