Concierge Supervisor - Central Visayas, Philippines, Pilipinas - Filinvest Development Corporation

Paglalarawan

• Posts concierge staff in strategic areas at the lobby to ensure effective and efficient handling of bags and luggage of incoming guests.
• Closely coordinates with service associates from the Front Desk in organizing luggage delivery to the guestrooms for new arrivals.
• Coordinates with Tour Coordinators / Leaders in identifying luggage tags of guests in tour groups
• Ensures effective handling of guest luggage during check - out by directing concierge staff to appropriate guestrooms as soon as informed of request.
• For check - out groups, directs concierge staff to the floors, with the floor list to collect the luggage.
• Organizes bags down time by obtaining rooming list of groups from tour leader, and deciding what time to bring down luggage.
• Ensures all concierge staff have up to - date information about the functions and activities in the Resort so as to be able to provide accurate information to guests.
• Takes down reservations details for the outlets and sports facilities when needed, and immediately coordinates with appropriate areas.
• Facilitates tours and showrooms, as requested and coordinated with relevant departments.
• Ensures the proper collection and delivery of mail, messages and parcels by directing concierge staff to deliver and pick - up to and from guestrooms within established standard time.
• Accepts messages, mails from courier service and other sources and ensures delivery within standard time
• Facilitates requisitions for stationeries and store items needed in concierge operations.
• Assists other Front Office sections in securing supplies from storeroom.
• Monitors flight schedules and ensures updated information is communicated to guests immediately.
• Oversees the delivery of all concierge errands and ensures that these are recorded in the Control Sheets.
• Ensures that all newspapers are distributed to the guestrooms, as requested.
• Reviews newspaper charges and billings and ensures that these are correct prior to endorsement to Accounting for payment.
• Ensures the proper scheduling and dispatch of the Resort shuttle service according to established timeframes, the days scheduled flight arrivals and departures, or according to instructions of the Front Office Manager.
• Ensures the proper and regular maintenance of the Resort shuttle buses.