Platform Configuration Engineer - Manila, Metro Manila
Para lamang sa mga rehistradong miyembro Manila, Metro Manila, Pilipinas
1 buwan ang nakalipas
* Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
Job summary
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Responsibilities
- Configure VCC application according to specifications provided by Five9 Business Analyst while following best practice guidelines.
- Configure according to best practices, review the design, and evaluate the efficiency of the recommended solutions.
- Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
- Thoroughly test configuration before declaring configuration to be complete.
- Develop stable working relationships both internally and with customers.
- Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
- Learn and get trained with the following:
- Integrations with Five9 partners (Salesforce, Zendesk, etc.)
- Digital Channel (Chat/Email/SMS)
Paglalarawan ng trabaho
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Makakuha ng buong pag-access
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