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    Call Center Associate Job at in Cebu City - TTEC

    TTEC
    TTEC Cebu, Pilipinas

    3 linggo ang nakalipas

    TTEC background
    Paglalarawan

    Be the driving force that brings positivity every day and kickstart your career with TTEC's top-notch employment journey. As a Customer Service Representative based in Cebu, you'll play a vital role in adding a personal touch to business interactions.

    Our team members have shared their feedback. Our mission, teamwork, and company vibe are exceptional, and our recognition as a Great Place to Work in the Philippines speaks volumes

    We welcome walk-in applicants at our recruitment center from Monday to Friday, between 10 am and 3 pm. Feel free to drop by TTEC's Cebu office located at eBloc Tower 2, Geonson Street, Asiatown IT Park.

    Responsibilities
    Are you passionate about assisting others and ensuring their peace of mind? In this position, you will take charge of handling escalated or challenging customer calls. Whether you're swiftly resolving customer queries, providing product advice empathetically, or tackling issues with a positive attitude, you'll determine whether customers' experiences are merely satisfactory or truly exceptional.

    Day-to-Day Tasks

    • Respond promptly to customer inquiries
    • Conduct research to offer solutions and address customer concerns

    Requirements

    • Minimum of 1-year BPO experience (Voice) with a Senior High School diploma or 2 years of college
    • 2 years of BPO experience (Voice) with a High School diploma (Old Curriculum)
    • Proficiency in presenting and interpreting product/service knowledge
    • Strong computer literacy

    Perks & Benefits

    • Receive up to Php10,000* Retention Bonus (*subject to terms & conditions)
    • Continuous support for your professional growth and career advancement
    • Embrace an inclusive culture and a community-focused organization that promotes giving back
    • Join a global team of inquisitive individuals committed to lifelong learning and guided by our core values
    • Enjoy comprehensive benefits tailored to your role, including PTO, tuition aid, and health & wellness perks

    For further details, please visit our website.


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