IT Documents Specialist - San Juan
13 oras ang nakalipas
Paglalarawan ng trabaho
About the Role
We're looking for an IT Document Specialist to author, edit, and review product documentation. In this role, you'll work with internal resources, interview various team technicians, and attend meetings to gather, write, and publish technical information for our varied audiences. You'll produce a variety of top-quality learning materials such as technical documentation, infographics, screenshot markups, and training videos.
Work Set up: Onsite @ Greenhills, San Juan, Metro Manila | Night Shift
Key Responsibilities:
- Maintain our internal documentation for use with the Knowledge Base and within the ticketing system.
- Always be aware of updates that need to be made on documents and within the SharePoint Knowledge Base. There will be documents to maintain, update and retire.
- Create in-depth user guides, FAQs, technical overviews, and in-product self-help documentation.
- Test both the product and its documentation for accuracy and consistency.
- Maintain version control on all IT documents and SOP documents.
- Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
- Identify problem areas or structural deficiencies and proactively contribute to their improvement.
- Regular use of various software to manage the lifecycle of technical documentation including draft, review, and publish phases.
- Regular communication and synchronization with the IT management members with updates for better processes and needs to complete assignments.
- Other duties may apply accordingly.
Requirements:
- Bachelor's degree or equivalent experience in English, Communication, or Journalism.
- 2-5 years' experience working as a Document Specialist or in related job role.
- Experience with Office 365 and PDF files are a plus.
- Create exceptional documentation in the form of user guides, integration guides, in-platform instructions, installation/configuration instructions and system operations.
- Ability to analyze and synthesize complex content.
- Strong technical aptitude–ability to quickly learn new concepts and tools.
- Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.
- Excellent writing and proofreading skills.
- Experience creating infographics to communicate workflow processes and abstract topics more clearly.
- Experience in prioritizing and understanding the lifecycle of documentation from pre-release through on-going maintenance.
- Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
Benefits
- Competitive Salary
- WEEKLY PAYOUT
- HMO coverage for employees plus 1 dependent
- Medical & Dental benefits, and Life Insurance
- 10% Night Differential
- Personal Time Off
- 13th month pay, Holiday pay
- Company events
- Employee Referral Program incentives
- Free Parking and many more...
About Company
Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client's brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.
Job Type: Full-time
Pay: Php50, Php60,000.00 per month
Benefits:
- Company events
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Paid training
Application Question(s):
- What's your expected monthly salary package?
- Are you willing to work onsite @ San Juan City, Metro Manila and on a night shift schedule?
Experience:
- Technical Writing and Documentation: 1 year (Preferred)
Work Location: In person
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