-
it support analyst
3 araw ang nakalipas
Union Galvasteel Corporation Philippines, Pilipinas Buong orasGraduate of Computer Science or Computer Engineering Or a college graduate / undergraduate who has an equivalent knowledge gained through training or through experience · New IT Graduate Business know-how preferably in Cement or Steel industry · Requires to be well-versed in comp ...
-
Customer Support Analyst
3 araw ang nakalipas
EMAPTA Philippines, Pilipinas Buong orasJob Description · Responsibilities: · Conduct accurate customer verification inquiries through various channels (voice and non-voice). · Respond promptly and accurately to customer and supplier verification inquiries (both inbound and outbound). · Assist the CSM team with custome ...
-
Support Services Analyst
3 araw ang nakalipas
Deltek Philippines, Pilipinas Buong orasCompany Summary · As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are un ...
-
Customer Support Analyst
3 araw ang nakalipas
Techno Global Team Philippines, Pilipinas Buong orasThe CSA provides timely and responsive monitoring for the stability of a multi-state, interconnected wide area network. Identifies and responds to failures of network connectivity and other customer-related events and directly manages the resolution of these event by providing de ...
-
Customer Support Analyst
1 linggo ang nakalipas
eTeam, Inc. Philippines, Pilipinas FreelancePosition :Customer Support AnalystSalary - 65,000Location: BGC TAGUIGContract - 6months Possible to absord base on performanceQualification1. Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.2.Experience with different ...
-
Finance Applications Support Analyst
3 araw ang nakalipas
MicroSourcing Philippines, Pilipinas Buong orasShared Values · - Engender the BG&E Way and incorporate that into policies, processes, systems, and service delivery. · - Implement a 'one-stop-shop' approach to supporting the business, including coordinating cross functional activities to deliver a seamless service. · - Be an a ...
-
Field Analytics Customer Support Analyst
3 araw ang nakalipas
MicroSourcing Philippines, Pilipinas Buong orasPosition Summary · The Customer Support Analyst is a key position in our Customer Support team. In this position, your 'customer first' demeanor will shine as you delight customers and make their experience effortless. On a day-to-day basis, you provide technical assistance for o ...
-
Enterprise Product System Support Analyst
3 araw ang nakalipas
Dempsey Philippines, Pilipinas Buong orasHybrid Work Arrangement · 4 days RTO · 1 day WFH · Monday-Friday · 40 hours a week · Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or its equivalent Minimum of 3 years of work experience in the IT industry specifically in ...
-
Enterprise Product System Support Analyst
1 linggo ang nakalipas
VCC Link, Inc. Philippines, Pilipinas Buong orasBachelorâs Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or its equivalent · Minimum of 3 years of work experience in the IT industry specifically in the field of application development · Must have a good working knowledge in Data ...
-
Principal Accounting Support Specialist
3 araw ang nakalipas
Deltek Philippines, Pilipinas Buong orasAs a Principal Application Support Analyst, you will be responsible for providing quality accounting software support to clients using Deltek products. Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the Internet. Work ...
-
Power Business Intelligence Analyst
3 araw ang nakalipas
Scott Park Group Philippines Inc. Philippines, Pilipinas Buong orasJob Advertisement: Power Business Intelligence Analyst · Are you an experienced professional with a passion for data analysis and business intelligence If so, we have an exciting opportunity for you as a Power Business Intelligence Analyst · About Us · Our company is a leader in ...
-
Data Analyst with SQL and Accounting Expertise
3 araw ang nakalipas
ServiceSeeking Philippines, Pilipinas Buong orasData Analyst with SQL and Accounting Expertise · Position Overview · We are seeking a skilled Data Analyst with proficiency in SQL and a strong understanding of accounting principles to join our team. You will play a crucial role in analysing financial and non-financial data, ide ...
-
Team Leader
3 araw ang nakalipas
IGT Technologies Philippines, Inc. Philippines, Pilipinas Buong orasOBJECTIVE OF ROLE · The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and would be responsible for identifying busin ...
-
Customer Service Representative
3 araw ang nakalipas
STACKph Philippines, Pilipinas Buong orasTaskUs Company · Position: Financial Tech Support (Fraud Analyst) · Site: Anonas, Quezon City & Ortigas, Pasig · Starting Date: March Class · Salary: Php18, Php26,600.00 per month · Qualifications · HS/SHS Graduate · Candidates must have at least 1 year Financial experience, Expe ...
-
Senior Data Analyst
3 araw ang nakalipas
Paynamics Technologies Inc. Philippines, Pilipinas Buong orasSenior Data Analyst is responsible for the effective management, utilization and analysis of the data of Paynamics Technologies Inc. in the pursuit of developing new business channels and opportunities as well as driving org wide data-centric improvements. · Job Responsibility: ...
-
Business Analyst
3 araw ang nakalipas
ING Business Shared Services B.V. Philippines, Pilipinas Buong orasWithin Global FC&FP we are looking for two (2) Business Analysts for Transaction Monitoring - Secondary Analytics. In this role, you will be part of an exciting journey towards truly global standardization within the domain of Transaction Monitoring for ING. · One of the primary ...
-
Vulnerability and Patch Management Engineer
3 araw ang nakalipas
MicroSourcing Philippines, Pilipinas Buong orasThe Vulnerability and Patch Management engineer performs vulnerability scans and patch · management of customers' network assets utilizing the Qualys toolset. · The Analyst should have in-depth working experience and knowledge of vulnerability · assessment methodologies and tools ...
-
Vulnerability and Patch Management Engineer
3 araw ang nakalipas
MicroSourcing Philippines, Pilipinas Buong orasJOB DESCRIPTION · The Vulnerability and Patch Management engineer performs vulnerability scans and patch · management of customers' network assets utilizing the Qualys toolset. · The Analyst should have in-depth working experience and knowledge of vulnerability · assessment metho ...
-
Accounting Analyst
3 araw ang nakalipas
PROSYNC Philippines, Pilipinas Buong orasCompany Description · PROSYNC (Process Synergy Inc.) is the BPO arm of San Miguel. SMITS Inc., the IT company of San Miguel Corporation. (Parent Company) · Role Description · This is a full-time on-site role for an Accounting Analyst located in Baguio City. The Accounting Analyst ...
-
Software Business and Requirements Analyst
3 araw ang nakalipas
DB Gurus Philippines, Pilipinas Buong orasJob Opportunity: Software Business and Requirements Analyst · Company: DB Gurus · Location: Australia (Remote/Flexible options available) · Position: Software Business and Requirements Analyst · Are you passionate about translating business needs into exceptional software solutio ...
ARIS GRC Admin and Support Analyst - Philippines, Pilipinas - ING Business Shared Services B.V.
Paglalarawan
ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same. At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking
Job Overview
The Design and administrator role you will responsible for maintenance of the GRC libraries in ARIS. On behalf of the business (CHUB), the administrator is responsible for the adaptation of the GRC solution and usage within ING. From a change management perspective, the administrator is responsible to gather, translate and prioritize new business requirements (into solutions (IT requirements or policy changes) in a way that contributes to the KCT strategy. When new solutions go live from the ARIS support team, the administrator need to give guidance to the local BCO's. When it comes to training and support (being not incidents and service requests) the administrator is the first contact and linking pin between the business and the (Agile) ARIS Global Support Squad. The administrator is responsible to maintain the GRC taxonomy and convention.. This role supports and facilitates the IBSS in their reporting needs, and maintains the FAQ and WIKI knowledge base.
Key Responsibilities
. Enrich ARIS repository with New (and maintain existing) Risk and Control Frameworks in ARIS, complete all relevant modelling to support KCT in GRC.
. Develop and manage training packs/ content for SPOC's Testers/ Reviewers from entities/countries and CHUB staff.
. Deliver user training to CHUB teams within the relevant domain (refresher and onboarding) to all the in scope CHUB staff.
. Define user access rights and roles, request business users via SNOW for ARIS team
. Responsible for the communication towards the GRC users regarding new changes, updates and improvements for the GRC solution
. Engage and manage stakeholders expectations
. You should be able to prioritise business requirements and translate them into EPIC proposals (one pagers), features and user stories including their User Acceptance Criteria and setting release goals for the ARIS/GRC
. Be the SPOC on local Level for audit needs from regulators, organise the process around an audit
. Responsible for resolving level 1 incidents, support GRC users and provide guidance where deemed necessary.
Minimum Qualifications
. 5 + years of Experience in ARIS Connect related functional concepts and working with GRC (ARIS ARCM. Experienced professional)
. Knowledge of ING process methodology
. Working knowledge of Global Key Control Testing
. IT, Business Administration bachelor/master degree (or any other related degree) with approximately 5+ years of experience within in similar business environment (banking/IT) and connected to the risk and controls to processes
. Knowledge of ARIS Process Governance
. Knowledge and experience of Agile way of work (Lean, Agile, Kanban and Scrum)
. Excellent stakeholder management skills
. Excellent communication skills
. Strong analysis skills
. Entrepreneurial skills: takes ownership, feels responsible for the role area
. Passionate about continuous improvement and the appropriate implementation of best practices
. Result oriented, able to set the right priorities and respect deadlines
. A team player yet able to work autonomously
. Excellent written and spoken knowledge of English