Team Leader - Albay
1 buwan ang nakalipas
Job summary
Receive and dispatch service tickets to technicians based on priority location and availability Coordinate closely with Team Leaders field technicians and operations staff to ensure timely job completion Monitor ticket status and follow up on pending delayed or escalated cases Ensure accurate logging updating and closure of tickets in the system Track technician assignments schedules and daily workloads Communicate job details updates and changes clearly to field teams Ensure compliance with dispatching procedures service-level agreements SLAs operational guidelines Prepare submit daily dispatch status reports Assist in resolving operational issues related to scheduling ticket assignment Escalate critical or unresolved tickets to Team Leaders or Operations Manager
Paglalarawan ng trabaho
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Mga katulad na trabaho
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