Business Operations Consultant - Philippines, Pilipinas - Divergence HR Consulting Philippines

Paglalarawan

Role Overview:

As the Business Operations Consultant, you will play a vital role in ensuring the smooth functioning of commercial operations for customer delivery and managing the contractor function across Asia. You will be responsible for overseeing the contractor management lifecycle, including issuing Statements of Work (SOWs)/contractual agreements, assisting with pricing, conducting pre-employment screening checks, and facilitating payroll processes. Additionally, you will be instrumental in executing key processes and driving continuous improvement initiatives to enhance operational efficiencies.

Key Responsibilities:

• Provide guidance to the sales team on client commercials and legislative requirements influencing pricing strategies.
• Ensure compliance with monthly payroll operational processes for both customers and contractors.
• Manage the contract lifecycle process, including pre-employment screening and contract renewals.
• Oversee the commercial management of Delivery Centre operations, aligning with offshore processes where feasible.
• Monitor client contracts and terms of business, ensuring timely tracking and actioning of contract renewal dates.
• Collaborate with the sales team to support go-to-market and business development strategies.
• Assist the Finance team with payroll duties and invoicing as necessary.
• Handle administrative requests, including reporting, presentations, and proposal formatting.
• Identify and proactively improve internal operational processes to optimize efficiency.
• Serve as a liaison between sales and corporate services to drive operational efficiencies.

Requirements:

• Bachelor's degree or equivalent experience in a related field.
• 10+ years of commercial experience in an administrative role.
• Experience in Recruitment, Consulting, or Business Process Outsourcing (BPO) preferred.
• Strong organizational and administrative skills with keen attention to detail.
• Ability to multitask and work independently in a fast-paced environment.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with SharePoint.
• Familiarity with data entry into finance systems is advantageous.
• Willingness to collaborate across multiple support functions.
• Excellent stakeholder management and interpersonal skills.
• Customer service-oriented mindset with exceptional written and verbal communication skills in English.