Technical Helpdesk Analyst - Central Visayas, Pilipinas - Atos

Paglalarawan

QUALIFICATIONS

• Must have at least 2 years completed in a Tertiary, Diploma or Vocational Course
• With at least 1 year BPO Experience
• With background in IT or Service Desk/Technical Support
• Must have good to excellent English communication skills
• Willing to work on shifting schedule
• Must be willing to work in Cebu Business Park, Cebu City

JOB DESCRIPTION:

• Troubleshoots hardware, software, and network problems via phone support
• Uses technical resources and knowledge of information systems to ensure resolution
• Identifies, isolates and investigates user questions
• Briefs customers and management on the status of resolution efforts
• Coordinates and forwards issues by appropriate escalation procedures and personnel
• May provide occasional functional and technical guidance to less experienced staff
• Provides functional or task leadership
• Coordinates special projects and system upgrades
• Recommends system or process improvements, including procedures, training, and enhanced documentation
• Works under limited supervision to provide professional helpdesk service through quick processing and prioritization
• Performs all other duties as assigned