Sr Tech Svc Desk - Manila
1 buwan ang nakalipas
Job summary
This role involves performing consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets.
Paglalarawan ng trabaho
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I-access ang lahat ng mataas na antas na posisyon at makuha ang trabahong pinapangarap mo.
Mga katulad na trabaho
Tech Service Desk Agent will Answer moderately complex questions following guidelines using judgement based on experience with related incidents and service requests. · ...
1 buwan ang nakalipas
This role provides the first line of post-sales telephone technical support for customers and employees. · ...
3 linggo ang nakalipas
Answers moderately complex questions following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware software client and COTS applications as well as network user administration. · ...
2 linggo ang nakalipas
Answers moderately complex questions following guidelines and using judgment based on experience with related incidents and service requests · Requests handled include support of hardware software client and COTS applications as well as network and user administration. · Escalate ...
1 linggo ang nakalipas
This role involves answering moderately complex questions and utilizing problem-solving skills to effectively resolve incidents. · Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. · Requ ...
1 buwan ang nakalipas
This role involves providing first-line technical support for customers and employees via telephone. · ...
3 linggo ang nakalipas
This role provides Tier 1 and Tier 2 support for complex issues related to hardware/software maintenance and network connectivity. ...
1 buwan ang nakalipas
The Service Desk Technician will answer moderately complex questions and use judgment based on experience with related incidents and service requests. They will also escalate complex problems to other resolver teams or vendors. · High School Diploma or GED required · May require ...
2 linggo ang nakalipas
This role involves answering moderately complex questions related to hardware, software client applications network administration. You will support L1 agents in ongoing day-to-day questions. · ...
1 buwan ang nakalipas
Provide technical support to customers via phone. · ...
1 linggo ang nakalipas
This role involves performing consistent monitoring on Service Desk agent interactions with End Users as well as related tickets, ensuring timely coaching of designated agents, providing input for Knowledge Article updates and recommending improvement suggestions.Prepare reports ...
4 linggo ang nakalipas
This role involves performing routine support duties such as assisting with first line user support troubleshooting hardware software and connectivity issues escalating complex issues coordinating and fulfilling end-user service requests ensuring tickets are managed to closure an ...
1 buwan ang nakalipas
This role provides Tier 1 and Tier 2 support, troubleshooting complex issues with hardware/software, client proprietary systems, COTS applications, voice communications, voicemail systems, · network connectivity, · printing, · and desktop equipment. · ...
1 buwan ang nakalipas
Provides first line of post-sales telephone technical support to customers. · ...
1 linggo ang nakalipas
This role involves performing routine support duties including assisting with first line user support troubleshooting hardware software and connectivity issues escalating complex issues coordinating and fulfilling end-user service requests ensuring tickets are managed to closure ...
4 linggo ang nakalipas
This role involves monitoring Service Desk agent interactions and providing coaching to drive performance. The ideal candidate has a strong understanding of IT service desk processes and can analyze reports to inform quality metrics.Perform consistent monitoring on Service Desk a ...
1 buwan ang nakalipas
Provides Tier 1 and Tier 2 support. Troubleshoots and resolves complex issues including Supporting maintenance of hardware/software client propriety COTS and Unisys applications and issues with voice communications and voicemail systems assisting with resolution of Issues with ne ...
6 araw ang nakalipas
+ Assisting with first line user support by guiding users through the necessary steps to restore functionality, · + Troubleshooting hardware, software and connectivity issues using remote access tools · + Escalating complex issues to 2nd and 3rd level resolver teams, · + Coordina ...
4 linggo ang nakalipas
The successful candidate will be responsible for monitoring service desk agent interactions and providing coaching to drive agent performance. They will also contribute to knowledge article updates and recommend improvements. · ...
4 linggo ang nakalipas
This role involves performing routine support duties including assisting with first line user support troubleshooting hardware software and connectivity issues escalating complex issues coordinating and fulfilling end-user service requests. · ...
1 buwan ang nakalipas