Call Center Agents - Cebu, Pilipinas - Lexie Staffing

    Lexie Staffing
    Lexie Staffing Cebu, Pilipinas

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    Paglalarawan
    WE ARE HIRING FOR CALL CENTER AGENTS WHO ARE WILLING TO START ASAP (ON-SITE)


    SALARY PACKAGE:
    Up to Php28,000 (to be based on experience)


    WORK LOCATION:
    Cebu


    JOB DESCRIPTION:
    A Call Center Representative takes inbound and makes outbound calls with customers. Their duties include responding to questions and concerns about products or services their company offers.


    RESPONSIBILITIES:

    • Managing large amounts of inbound and outbound calls in a timely manner
    • Following call center "scripts" when handling different topics
    • Identifying customers' needs, clarify information, research every issue and providing solutions

    REQUIREMENTS & SKILLS:

    • Previous experience in a customer support role is a plus
    • Track record of over achieving quota
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices
    • Customer focus and adaptability to different personality types
    • Ability to multi task, set priorities and manage time effectively
    • At least high school or senior high school degree