- Design, develop, and deliver intranet webpages with information about products, procedures, and policies for all markets both Domestically and Internationally for all global markets.
- Design, develop, and deliver email communications to accompany webpages, with an audience of all global contact center employees.
- Assists in monitoring and tracking content during product life cycle.
- Assists in monitoring the QA of overall content.
- Coordinates cross-team participation in content development.
- Assists with the maintenance of intranet web presence directed to all areas of the business with a focus on all Global Contact Centers.
- Work with cross functional departments and external vendors to collect business requirements related to new products, programs and policies.
- Tracks and coordinates new product and product update lifecycle.
- Proactively identifies tasks that will improve content relevancy or user acceptance.
- Assists with strategic goals designed to increase user acceptance and adoption rates for intranet content and global communications across all touchpoints.
- Coordinates product launch initiatives and in product demos and product training.
- Accountable for reinforcing brand identity and messages to internal employees through the web experience and global communications.
- Accountable for responding to feedback related to intranet content and global communications.
- Tracks intranet site usage, develops analytics reports, and modifies site to capitalize on intranet usage changes.
- Manages and delivers special products for the global contact centers.
- Coordinates to ensure constant after-hours availability for emergency communications.
- Accountable for developing intranet web content and communications under high-stress, high-accuracy, low-latency conditions during incidents.
- Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.
- At least 2 years of relevant experience
- Bachelor's degree from an accredited college or university is required communications or business major preferred.
- Must possess excellent written and verbal communication.
- moderate copywriting experience and some technical background preferred.
- Must be highly organized self-starter able to manage multiple concurrent work streams, producing high quality deliverables while working with minimum supervision.
- Cruise line reservations systems and 1 years' experience working in or with travel agencies is desirable.
- Must be proficient in Microsoft Office suite (Word, Excel, Powerpoint, Outlook) to at least a moderate level of proficiency.
- Excellent written and verbal communications skills, grammar, proofing, and editing skills; and strong ability to convert technical information into easy-to-understand documents.
- Must have experience in building webpages in HTML or have experience designing communications for global audiences.
- Graphics design experience a plus.
- Software specification interpretation skills.
-
The Knowledge Manager is responsible for owning developing maintaining and improving the knowledge management KM framework. · This role ensures that knowledge is effectively captured stored and shared across the enterprise to support operational excellence innovation and informed ...
National Capital Region6 araw ang nakalipas
-
Job Description: · The IT Knowledge Manager is responsible for developing, maintaining, and governing the organization's knowledge management framework to ensure accurate, accessible, and up‑to‑date technical and operational documentation. The role involves managing the knowledge ...
Manila2 araw ang nakalipas
-
Overview: · The Knowledge Management Manager will be revolutionizing the Central Knowledge Management Operations, focusing on the overall maintenance and enhancement of DITO's Knowledge Base, Chatbot, and AI systems. This role is central to ensuring that knowledge evolves dynamic ...
Taguig4 araw ang nakalipas
-
This is an entry-level position responsible for building and configuring automated legal workflows & document templates using established platforms to support legal and corporate services processes. · ...
Makati, Metro Manila3 linggo ang nakalipas
-
Job Description: · The IT Knowledge Manager is responsible for developing, maintaining, and governing the organization's knowledge management framework to ensure accurate, accessible, and up‑to‑date technical and operational documentation. The role involves managing the knowledge ...
Manila, National Capital Region1 araw ang nakalipas
-
The Knowledge Manager is responsible for owning, developing, maintaining and improving the knowledge management (KM) framework. This role ensures that knowledge is effectively captured stored and shared across the enterprise to support operational excellence innovation and inform ...
Manila, National Capital Region2 linggo ang nakalipas
-
Overview: · The Knowledge Management Manager will be revolutionizing the Central Knowledge Management Operations, focusing on the overall maintenance and enhancement of DITO's Knowledge Base, Chatbot, and AI systems. This role is central to ensuring that knowledge evolves dynamic ...
Taguig22 oras ang nakalipas
-
Overview: · The Knowledge Management Manager will be revolutionizing the Central Knowledge Management Operations, focusing on the overall maintenance and enhancement of DITO's Knowledge Base, Chatbot, and AI systems. This role is central to ensuring that knowledge evolves dynamic ...
Taguig, National Capital Region3 araw ang nakalipas
-
Creating and maintaining knowledge articles and repositories · Promoting knowledge sharing across teams · Ensuring knowledge base accuracy and usability ...
Mandaluyong1 buwan ang nakalipas
-
The Knowledge Management Specialist will create and maintain knowledge articles and repositories. · ...
Mandaluyong, National Capital Region1 buwan ang nakalipas
- Trabaho sa kumpanya Remote na trabaho
Knowledge Management Specialist
Para lamang sa mga rehistradong miyembro
The Knowledge Management Specialist II ensures Crescendo's AI systems have access to the most accurate, up-to-date, and relevant information across partner knowledge bases. · We are looking for a candidate who can maintain and optimize content within tools like Zendesk, Confluenc ...
Metro Manila3 linggo ang nakalipas
-
Collaborate with stakeholders in Managed Services to identify challenges and coordinate process improvement initiatives. · ...
Pasay, Metro Manila1 buwan ang nakalipas
- Trabaho sa kumpanya Remote na trabaho
Lead Knowledge Management
Para lamang sa mga rehistradong miyembro
We're hiring: · Lead Knowledge Management Analyst (Remote, US Hours) · Join a fast-growing tech company helping businesses navigate complex challenges through smart, scalable software solutions. We're looking for a Lead Knowledge Management Analyst to elevate how knowledge is cr ...
Metro Manila3 linggo ang nakalipas
-
We are seeking a highly experienced and motivated Content Lead to oversee and guide our content creation efforts on process documentation and knowledge base development. · ...
Taguig1 linggo ang nakalipas
-
The Knowledge Management Lead is responsible for developing and maintaining the organization's knowledge management strategy to ensure that critical information... · ...
Taguig1 buwan ang nakalipas
-
This individual will play a pivotal role in the development,maintenance,and continual refinement of the collaterals and database content utilized by the team to respond to client inquiries.About The Role · Grade Level (for internal use): · 10 · The Proposal & Customer Assessment ...
Taguig, National Capital Region1 buwan ang nakalipas
-
This role is primarily responsible for the full knowledge management lifecycle and management of the internal HR Knowledge Base and its contents including content development system management and management of all internal processes and procedures. · Coordinate with global stake ...
Taguig, Metro Manila1 buwan ang nakalipas
-
The Knowledge Base Manager leads the strategy systems and people that power product-related knowledge for Customer Support agents customers and AI agents. Combining business acumen coaching and tooling expertise this role builds a high-quality knowledge ecosystem that improves Ti ...
Pasig, Metro Manila6 araw ang nakalipas
-
The Knowledge Manager is the overall in – charge of the Functional Group's Knowledge – related activities and initiatives – from design, implementation and evaluation; · ...
Makati City1 buwan ang nakalipas
-
The Knowledge Manager is the overall in – charge of the Functional Group's Knowledge – related activities and initiatives. · ...
Makati, National Capital Region2 linggo ang nakalipas
- Trabaho sa kumpanya Remote na trabaho
Knowledge Base Manager
Para lamang sa mga rehistradong miyembro
We're looking for a Knowledge Base Manager to join Zoom's Knowledge Base team. · ...
Taguig, Metro Manila4 linggo ang nakalipas
Associate Producer, Knowledge Management - Makati - Royal Caribbean Group
Paglalarawan
Journey with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
This position is accountable for the development of premier intranet experiences integrating contextually relevant information, engaging design, and technology improvements for all areas of Domestic Trade Support and Service, Consumer Outreach, and our International Contact Centers located in United States, Manila, Netherlands, Germany, Romania, Guatemala, and Jamaica. Accountable for product support and aligning Knowledge Management tools to meet global contact center objectives for all markets ie, United States, Australia, New Zealand, United Kingdom and Ireland, Mexico, Singapore, Germany, Spain, France, Italy and all International Representatives from LACAR and EMEA. Assists with the development of creative, content, and technology strategies for enterprise by collaborating with IT and vendors. Works with content owners, market leads (both internationally and domestically), and business owners for all global contact centers collecting business requirements for intranet product development.
Essential Duties and Responsibilities:
Qualifications:
Knowledge and Skills:
-
Manager Knowledge Management
Para lamang sa mga rehistradong miyembro National Capital Region
-
Knowledge Manager
Para lamang sa mga rehistradong miyembro Manila
-
Knowledge Management Manager
Para lamang sa mga rehistradong miyembro Taguig
-
Knowledge Management Associate
Para lamang sa mga rehistradong miyembro Makati, Metro Manila
-
Knowledge Manager
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
-
Knowledge Manager
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
-
Knowledge Management Manager
DITO Telecommunity Corporation- Taguig
-
Knowledge Management Manager
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
-
Knowledge Management Specialist
Para lamang sa mga rehistradong miyembro Mandaluyong
-
Knowledge Management Specialist
Para lamang sa mga rehistradong miyembro Mandaluyong, National Capital Region
-
Knowledge Management Specialist
Para lamang sa mga rehistradong miyembro Metro Manila
-
Knowledge Management Analyst
Para lamang sa mga rehistradong miyembro Pasay, Metro Manila
-
Lead Knowledge Management
Para lamang sa mga rehistradong miyembro Metro Manila
-
Lead - Knowledge Management
Para lamang sa mga rehistradong miyembro Taguig
-
Knowledge Management Lead
Para lamang sa mga rehistradong miyembro Taguig
-
Knowledge Management Analyst
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
-
Knowledge Management Specialist
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
-
Knowledge Base Manager
Para lamang sa mga rehistradong miyembro Pasig, Metro Manila
-
COO Academy Knowledge Manager
Para lamang sa mga rehistradong miyembro Makati City
-
COO Academy Knowledge Manager
Para lamang sa mga rehistradong miyembro Makati, National Capital Region
-
Knowledge Base Manager
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila