Team Leader - Philippines, Pilipinas - SmartBooks, Inc.

Paglalarawan

• 1 to 2 years progressive experience in a contact center environment
• Successful experience as a Team Leader, Mentor, and/or as a Training professional (in BPO).
• Excellent verbal and written communication skills.
• Strong organizational and problem resolution skills
• Must be proficient with word processing (MS Word), spreadsheet (Excel) and presentation (PowerPoint) software programs.
• Strong interpersonal skills, the ability to perform effectively as member of a team.
• Ability to lead teams and measure individual performance
• Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing)
• Ability to creatively use resources and adjust to changes quickly and professionally
• Ability to work independently with minimal supervision, but also in a team environment
• Strong attention to detail