Senior Customer Experience Manager - Manila
4 linggo ang nakalipas
Job summary
The Senior Customer Experience Manager is a strategic leader responsible for guiding the Customer Experience team and shaping the patient journey.You will drive initiatives, mentor a dedicated team, and implement processes that define MedGrocer's standard for exceptional patient care.
Responsibilities
- Architect and scale the long-term customer experience strategy to ensure consistent service excellence across all telehealth and pharmacy touchpoints.
- Lead and develop a multi-tiered team of supervisors and specialists, driving high performance through advanced coaching and organizational design.
- Leverage advanced data analytics and predictive modeling to identify systemic patient pain points and present actionable strategic insights to executive stakeholders.
Paglalarawan ng trabaho
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