Senior Claims Consultant - Taguig - AS White Global

    AS White Global
    AS White Global Taguig

    1 linggo ang nakalipas

    Transportasyon / Logistics
    Paglalarawan

    Join a modern Australian claims specialist trusted to deliver fast, fair and customer-focused motor claims outcomes.

    The Opportunity

    This role sits at the heart of a growing claims team that prides itself on clarity, accountability, and doing right by customers. You'll take ownership of end-to-end motor claims while working in a streamlined, digital-first environment that values initiative, judgement, and strong communication.

    Why join us?

    • Proudly Great Place to Work certified
    • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
    • Grow with stability: 100+ in our 10-Year Club by 2025
    • Dynamic talent network: 2,000+ across APAC and beyond
    • Competitive compensation with annual reviews
    • Comprehensive medical care for you and your family
    • Generous paid leave because work-life balance matters
    • Level up with LinkedIn Learning and tailored training
    • Flexible work setup

    Staff Testimonial

    "Working for the best client and loving what you do makes everything enjoyable at work."- Senior Broker, ASW Philippines.

    What You'll Do

    • Manage a portfolio of motor and fleet claims from lodgement through to finalization, ensuring claims progress efficiently and in line with service expectations.
    • Handle ongoing correspondence with insurers, repairers, and other stakeholders via email or chat, maintaining proactive follow-ups throughout the claims lifecycle.
    • Maintain accurate and complete client files within the claims management system, ensuring data integrity and compliance with internal processes.
    • Conduct claim investigations where required, including reviewing documentation, and identifying potential risks or discrepancies.
    • Balance multiple priorities in a dynamic environment while working independently and maintaining strong attention to detail.
    • Deliver a high standard of customer service through clear, timely, and professional communication, including managing complaints or escalations when required. Key Criteria
    • Bachelor's degree in Finance, Business, or related field.
    • Minimum four years' experience managing motor or fleet claims end to end, preferably within the Australian market.
    • Sound understanding of motor repair standards, assessment methodologies, and relevant industry manuals.
    • Strong written and verbal communication skills, with demonstrated experience drafting professional, factual correspondence, including complaints or escalations.
    • Well-developed analytical and decision-making skills, with a high level of accuracy and attention to detail.
    • Ability to follow established procedures while exercising initiative, sound judgement, and effective time management.
    • Highly professional, self-motivated, and capable of working independently while contributing positively as a collaborative team member.

    Work setup:

    • Manila (BGC, Taguig): Australian hours (6 am – 3 pm PHT) with a hybrid set up of 3 days in our BGC office and 2 days Work From Home.
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