Tier II Support Engineer - Philippines, Pilipinas - Penbrothers

Paglalarawan

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About The Client

Our client helps the world's largest enterprises and organizations automate the enforcement of controls of access, process, or cybersecurity checks, for any business application. We bridge the gap between legacy software and modern technology with our suite of innovative products built to integrate with SAP, PeopleSoft, JD Edwards and more.

About The Role

As an experienced and driven candidate, you have the potential to be an integral part of a growing, global team with the ability to make a direct impact on customers success through live interaction. We're looking for a passionate person with ERP and technical expertise to become part of our growing team. The work we do is varied and challenging. You'll have an opportunity to learn on the go in supporting current Application Security PlatformTM, Single SignonTM, Security Analytics, PeopleUXTM products. Responsibilities range from issue troubleshooting to implementations.

What You'll Do

• Serve as the first point of contact for customer support, addressing inquiries and issues promptly and professionally.
• Perform product installations and Application Security PlatformTM implementations for clients, ensuring successful deployment and integration.
• Collaborate with developers to replicate and resolve customer issues, providing detailed insights and solutions.
• Support customer migrations, post-database refreshes, and go-lives, ensuring a smooth transition process.
• Analyze logs and data to identify the root cause of issues, implementing effective solutions.
• Make configuration changes to customer environments as required to resolve issues.
• Develop reproducible test cases for developers to facilitate issue resolution.
• Update product documentation and troubleshooting guides to enhance customer support resources.
• Develop configuration pages for our products and test scripts to streamline customer interactions.
  
  

What You Bring

• Bachelor's degree or equivalent experience.
• 4 or more years of PeopleSoft experience.
• 1-3 years of experience writing new and/or troubleshooting existing SQL for a widely used relational databases (e.g., Oracle, SQL Server, DB2, Sybase)
• Ability to work with global team members and customers from diverse cultures.
• Customer and team focused attitude.
• Strong English and communication skills.
• Knowledge of Governance, Risk, and Compliance (GRC) Access Control.
• Knowledge of basic cloud concepts.
• Knowledge of Identity Management Solutions
  
  

Nice to Have

• Knowledge of cloud infrastructure
  
  

Don't meet every single requirement At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.