Associate - Business Analyst-Training-Voice and Accent - Philippines

This role provides classroom management and training on customer experience for agents and support staff. · Monitor calls to identify behaviors and coaching needs. · Conduct one-on-one coaching to develop ideal customer experience behaviors. · Create a positive work environment b ...

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. · ...

The Associate - Business Analyst-Training-Voice and Accent will monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. They will conduct one-on-one coaching with agents to develop or enhance id ...

The role is primarily responsible to identify ways for the staff to improve their overall speaking skills. This may include vocal delivery, articulation, body language, speaking techniques and persuasive dialogue. · ...

The Senior Executive-Training-Voice and Accent will be responsible for monitoring calls of agents to identify behaviors and coaching needs on soft skills pertinent to call handling and customer experience. · ...

The Senior Executive will be responsible for training and development of customer experience behaviors in agents and support staff. · Monitor calls to identify coaching needs. · Conduct one-on-one coaching with agents. · Develop materials for Foundation Skills Training. · ...

Analyze and interpret complex data sets to provide insightful reports for management. Generate regular and ad-hoc reports as per organizational requirements. · Maintain and update databases, ensuring data consistency and completeness.,Liaise with cross-functional teams to gather ...

We're looking for a versatile and driven individual to join our team and play a key role in automation AI improvements and support enablement. · Identify gaps between agent training product behavior and real support scenarios using quality reviews trends. · Translate PRDs escalat ...

We re looking for a Training & Quality Analyst to support Support Enablement by improving agent performance through clear SOPs, practical training materials, and targeted quality analysis. · Identify gaps between agent training, product behavior, and real support scenarios using ...

Job summaryBe #InGoodHands with Metrobank · We don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents. · ...

This role is primarily responsible for designing and delivering high performing learning solutions aligned with business needs and client expectations. The job focuses on monitoring and reviewing the overall capability of the team in operational planning and process management. · ...

The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. · The job focuses in monitoring and reviewing the adherence and capability of the scholars while under the NC ...

The Quality Assurance Analyst will monitor inbound and outbound calls and email responses to evaluate customers' experience. · QA Specialist Analyst will score each call from 1 to 5 in different KPIs: communication approach was the resolution correct what could be improved and r ...

We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. · ...

We're looking for talented customer service associates to join our team in the Philippines as Benefits & Verification Specialist and Patient Care Coordinator. · ...

The Quality Manager – Voice Process leads quality assurance, compliance, and performance improvement across voice programs. · Develop quality frameworks and guidelines for voice operations. Ensure audit accuracy and consistency. · Track agent performance. · Analyze and report on ...

We seek a highly organized and experienced Executive Virtual Assistant (EVA) to support a visionary CEO in managing multiple organizations. · ...

We're growing and we want YOU to be part of our Non-Voice Account Team. Experience a one-day hiring process and salary offer up to 26K plus monthly commissions. · We provide comprehensive training for non-voice account tasks including data entry, email correspondence, and chat su ...

+The Sr. IT Business Analyst is a talented and dynamic professional that is experienced and skilled in understanding complex business domains, processes and problems and able to translate them into business and functional requirements. · The Sr. IT Business Analyst primary role i ...

This is an exciting opportunity to join our team as a Product Manager. As a leader in medical science for over 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. · We are looking for a highly motivated and experienced p ...