Executives-Voice-Customer Service - Philippines

+ Provides high quality customer service in resolving queries of customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. · + Ensures and provides quality service to both Aetna employees and members while administer ...

This position involves interacting with customers and providing them with information and assistance. Excellent customer service skills are required. · Interact with customers. · Create, manage, and drive closure on service requests. · ...

+Generic candidate requisition for all BPO requirements in QC. · ...

++Interact with customers and provide them with information and assistance. · Create, manage, and drive closure on service requests. · Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find ...

Operate and maintain customer related information systems to the required standards to maintain accurate records and access information to enable work to be progressed. · ...

The Assistant Manager-Voice-Customer Service will be responsible for meeting SLA Targets and managing teams to improve productivity and employee engagement. They will also ensure compliance with internal policies and procedures. · Analyze and interpret complex data sets to provid ...

Ask & Embla is looking for a Customer Service Executive to support our growing global community. · Respond promptly to customer inquiries through written support channels (chat, e-mail and social media) within one to two hours during assigned shifts. · ...

+Job summary · The ideal candidate will play a crucial role in optimizing data management and information flow within the organization. · +ResponsibilitiesCapacity planning and staffing plans for the process based on medium term business forecast. · Negotiating and finalizing SLA ...

The VBS is responsible for the timely and accurate resolution of claims based on the claims philosophy policy guidelines and state regulations. · Must be able to communicate decisions and processes to customers in a clear concise manner. · This position lays the groundwork for cu ...

This job is for Non-Voice CSR hiring at Up Technohub Commonwealth site. · ...

I. JOB SUMMARY Under the direct supervision of the Line Leader, the Voice Service Associate 1 (VSA 1) is responsible for obtaining and verifying information from clients... · ...

The Senior Executive-Training-Voice and Accent will be responsible for monitoring calls of agents to identify behaviors and coaching needs on soft skills pertinent to call handling and customer experience. · ...

The Senior Executive will be responsible for training and development of customer experience behaviors in agents and support staff. · Monitor calls to identify coaching needs. · Conduct one-on-one coaching with agents. · Develop materials for Foundation Skills Training. · ...

The role is primarily responsible to identify ways for the staff to improve their overall speaking skills. This may include vocal delivery, articulation, body language, speaking techniques and persuasive dialogue. · ...

The Senior Executive-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex will be responsible for providing support to various program hiring teams and coordinating logistics for client visits. · ...

This is a job for an Operations Manager-Customer Care Voice-Inbound. The role requires leading a team of representatives and being responsible for their performance. · Manage a team of representative/AMs and be directly responsible for team performance. · Lead WBR/MBR · ...

Drive overall performance and manage the process. · ...

We are seeking a Customer Service Representative to assist customers with their inquiries via calls and emails, · Assist customers with queries via calls and emails. · Demonstrate ownership and provide timely resolutions to inquiries. · ...

Under the direction of the Senior Manager and / Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA's and KPI's are met. · ...

This role supports D2C customers across multiple touchpoints requiring strong written communication skills, hands-on platform familiarity, and ownership of customer issue resolution. · Respond to customer queries via email and live chat ensuring timely and accurate resolutions. · ...