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    Korean Customer Service Representative - Cebu, Pilipinas - Interactech Solutions Inc.

    Interactech Solutions Inc.
    Interactech Solutions Inc. Cebu, Pilipinas

    5 araw ang nakalipas

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    Paglalarawan

    JOB RESPONSIBILITIES AND DUTIES:

    • Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in a
    professional manner.

    • Assesses customer's issues and takes appropriate actions to ensure that customer's needs are
    satisfied.

    • Coordinates with other teams based in different locations that share similar objectives.
    • Be proactive and take initiative to explore and learn the products that we offer.
    • Understands standard operating procedures and delivers service that is according to the quality
    standards set by the Company.

    • Escalates system anomalies and general issues faced by customers to the relevant party in a
    timely manner.

    • Requests for information at the start and end process through Live Chat, outbound calls, emails,
    and other authorized communication tools such as Telegram.

    • Follow up on unresolved inquiries through emails or phone calls.
    • Complete logs, records, and daily shift handover reports.
    • Performs other functions and special projects as assigned by immediate Supervisor or Senior
    Agent.


    AN IDEAL CANDIDATE:

    • Korean Nationality
    Must be fluent in Korean language in both written and verbal communications.

    • Ability to communicate in English
    • Must be coachable and show willingness to learn.
    • Must be computer literate, can operate basic MS Office suite and has an acceptable typing
    speed.

    • Must be a capable multi-tasker without sacrificing efficiency and accuracy.
    • Must be flexible, willing to work in shifting schedules including graveyard shift.
    • Willing to relocate in Cebu city
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