Customer Support Executive - Philippines - Think Huge

    Think Huge
    Think Huge Philippines

    4 araw ang nakalipas

    ₱300,000 - ₱720,000 (PHP) bawat taon * Teknolohiya / Internet
    Paglalarawan

    Full-time | Remote

    About the Role

    We are looking for a motivated and customer-focused Customer Support Agent to join our team at a global forex brokerage. This role is critical in delivering high-quality support to our clients and ensuring a smooth trading experience across all support channels.

    Key Responsibilities

    • Provide professional and timely support to clients via live chat and ticketing systems
    • Assist clients with account-related inquiries, deposits, withdrawals, trading platforms, and basic technical issues
    • Explain forex trading concepts, products, and services clearly and accurately
    • Escalate non-standard or complex cases to the relevant internal teams following internal procedures
    • Maintain accurate records of client interactions and follow internal compliance and security guidelines
    • Work closely with internal teams to ensure consistent and high-quality client support
    • Meet performance KPIs related to response time, resolution time, quality, and customer satisfaction

    Requirements

    Fluent English (spoken and written)

    Proven experience in customer support, preferably within forex, trading, fintech, or financial services

    • Solid understanding of forex trading fundamentals (accounts, leverage, margin, spreads, swaps, platforms such as MT4/MT5)
    • Strong communication skills with a client-first mindset
    • Ability to handle multiple conversations simultaneously while maintaining accuracy and professionalism
    • Comfortable working in a fast-paced, high-volume environment
    • High attention to detail and strong problem-solving skills
    • Reliable, responsible, and able to take ownership of client cases

    Work Schedule

    • Availability to work any shift as part of a 24/7 support operation
    • Flexibility to cover rotating schedules, including weekends and holidays when required

    Nice to Have

    • Experience with CRM systems (Freshdesk, Zendesk, or similar)
    • Experience working in a regulated financial environment
    • Multilingual skills are a plus

    What We Offer

    • Opportunity to work with an international and growing forex broker
    • Collaborative and supportive team environment
    • Training and ongoing learning in forex and customer support
    • Career growth opportunities based on performance
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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