Prompt Engineer - Philippines - Aura 300

    Aura 300
    Aura 300 Philippines

    1 araw ang nakalipas

    Paglalarawan

    Mission

    Handle the operational, administrative, and QA workload behind our AI voice agents so the AI team can focus on development and client deliverables.

    This role exists to stabilize the system — monitoring, updating, documenting, and flagging issues before they become problems.

    Core Responsibilities

    1. Voice Agent Setup & Updates

    Duplicate and configure voice agents using existing Aura templates.

    Apply small but frequent updates (logic tweaks, routing changes, KB edits).

    Maintain clear naming, versioning, and documentation for all agents.

    2. QA Testing & Issue Identification

    Run test calls across predefined scenarios.

    Identify errors, broken paths, or unexpected responses.

    Document issues clearly and retest after fixes.

    The goal is reliability, not creativity.

    3. Monitoring & Outage Awareness

    Monitor agents for outages, tool/API issues, or abnormal behavior.

    Flag urgent issues quickly with clear context.

    Track recurring problems and escalate when needed.

    4. Call Log Review

    Review call transcripts and recordings regularly.

    Flag calls that show agent confusion, drift, or missing info.

    Summarize findings in short, actionable updates.

    5. Admin & Project Tracking

    Keep documentation, task lists, and agent records organized.

    Track updates, open issues, and follow-ups in project management tools.

    Ensure nothing slips through the cracks.

    Important Role Context (Read This Carefully)

    This role involves a high volume of repetitive tasks such as:

    duplicating agents

    running similar QA tests

    reviewing call logs

    applying updates across many agents

    Required Skills

    Strong admin and organizational skills

    Comfortable using modern AI and SaaS tools

    Able to follow templates and processes precisely

    High attention to detail

    Clear written communication

    Tech-comfortable and adaptable

    Able to work independently without constant oversight

    Nice to Have

    Experience with QA, operations, or support roles

    Familiarity with voice agents, chatbots, or call systems

    Experience with tools like Retell, ClickUp, n8n

    Success Metrics

    Tasks completed accurately and on time

    QA issues caught before client exposure

    Agent outages are flagged quickly

    Documentation stays clean and updated

    Why This Role Matters

    This role ensures our AI systems remain stable, organized, and scalable as Aura 300 grows


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