- Competitive compensation and benefits packages
- Continuous professional development and learning opportunities
- Regular engagement activities and events
- He/She will be responsible for performing human resource administrative and analytical work, particularly on employee and labor relations; employee engagement activities; employee welfare; providing analysis on various HR programs and initiatives, and other support required.
- Supervise and handle the employee discipline management process
- Provide counsel to employees including leadership and executive levels regarding policies and programs
- Develop and implement new policies, practices, and programs to meet organizational needs
- Monitor conditions of employment and minimize industrial disputes
- Administer grievance procedures, mediation, conciliation, and arbitration proceedings, if needed
- Represent the company in DOLE proceedings or NLRC cases
- Participate in and conducts legal, government compliance, and procedural monitoring activities
- Facilitate regular touch base meetings with Business Unit Heads and Corporate Leaders
- Maintain cordial relationships with all internal and external stakeholders
- Oversee and manage the Performance Management process
- Employee/Labor Relations, Performance Management, and Business Partnership
- Administer grievance procedures, mediation, conciliation, and arbitration proceedings, if needed
- Represent the company in DOLE proceedings or NLRC cases
- Collect, compile, and analyze data to produce different HR reports and analytics that will be used to track trends and developments assigned in different business functional areas
- Research, analyze, and present data as assigned to develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics
- Meet with internal stakeholders from employees to leadership levels to discuss and clarify requests for projects, highlight issues, and make recommendations to address concerns and priorities
- Monitor team's day-to-day deliverables, projects, reports, and other initiatives
- Conduct regular team and individual check-ins, coaching sessions, and mentorship
- Manage team's performance individually and as a group and ensure that the team's attainment is meeting the set goals or KPI
- Ensure that the team's goals are aligned with the company's objectives
- Guarantee that New Hire Orientation is well facilitated
- Ensure that the team maintains organized, complete, and update employee HRIS profiles and Employee 201 files (physical and e-copies)
- Review and promptly update HRIS records to reflect profile/employee data change requests, employee movements, such as transfers and promotions, approver/assignment/salary changes, office or location changes, etc.
- Lead employee data clean-up projects and HRIS module creation/updates
- Proactively address HRIS and employee data issues, coordinate with the HRIS service providers, and initiate the root cause analysis (RCA) activities
- Recommend strategic improvements for employee data management and HRIS processes
- Ensure that Offboarding Process is properly facilitated from Separation Notification, HRIS Deactivation, and Exit Clearance Process to releasing of Final Pay
- Ensure that processes are up to date and compliant with the General Labor Standards and other government/legal policies.
- Work with the Employee Engagement Team as well as business units, to build and maintain a planner of meaningful employee engagement activities on a monthly, quarterly, and annual basis
- Conceptualize, plan for, and facilitate focused group discussions (FGDs), employee satisfaction or experience surveys, rewards and recognition activities, and other business unit or company-wide engagement initiatives
- Coordinate preparations, including securing budget approval, sourcing, and procuring venue, materials, props, prizes, and other collaterals, for company events
- Assist in creating purposeful information and communication materials and content for social media that are aligned with the Company's brand and clearly convey the Company's culture, events, and message
- Prepare, send out and analyze post-event surveys
- At least five (5) years of Human Resources management experience, two (2) of which shall be in leadership / supervisorial capacity, preferably in the BPO
- Thorough working knowledge of HR best practices relative to employee and labor relations, DOLE and other Legal Compliance related to employment, and organization management
- Demonstrated the ability to connect, communicate, and influence, to elicit cooperation across all levels within the organization, including executive stakeholders effectively and credibly
- Excellent service orientation, and organization skills, including reporting and analysis, presentation skills, time management, planning, and the ability to manage multiple priorities at any given time
- A people-first mindset and the ability to deliver short-term and long-term solutions
- Undisputed integrity, reliability, professionalism, and maturity, even in uncertain situations
- Willing to work on a hybrid setup
- Able and willing to work on the night shift or any other schedule as required
- Must be able to work on any of our sites
- 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City
- 6th Floor Tower 1Rockwell Business Center, Ortigas
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Paglalarawan
Highlights
HR OPERATIONS LEAD
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent
ROLE OVERVIEW
We are looking for a HR Operations Lead to be part of our team.
MAIN RESPONSIBILITIES
Employee/Labor Relations, Performance Management, and Business Partnership
HR Analytics
Team Management
Employee 201/HRIS Management, Onboarding, and Offboarding
Employee Engagement
