associate, qa - Parañaque - Zuellig Pharma

    Zuellig Pharma
    Zuellig Pharma Parañaque

    1 linggo ang nakalipas

    Pangkalusugan
    Paglalarawan
    Responsible for conducting call quality audits and documentations check to verify compliance with Patient Solution operations procedures.
    • QA
    • Responsible in ensuring compliance with Quality Management System to meet quality standards, and support achievement of quality objectives.
    • Ensure compliance with the Patient Care and program Standard Operating Procedure.
    • Responsible for conducting call quality audit to the Patient Care Consultants
    • Perform call quality calibration with the team supervisor and operations manager, trending call quality parameters.
    • Responsible for Documentation audit by performing spot checks to evaluate source data comprehensiveness and accuracy
    • Responsible in ensuring complete documentation to the system of the Patient Care Consultant by comparing it with the call recording summary
    • Ensures compliance with Patient Care and Client Pharmacovigilance procedure
    • Ensure that if there is a missed AE to inform immediately the Patient Care Consultant and supervisor/manager for it to be reported within the agreed timeline.
    • Attends to internal / external or Client audits.
    • Prepares management reports and performs data analysis.
    • Conducts regular trainings to Patient Care Consultants and Navigators
    • DOCUMENT CONTROLLER
    • Responsible for reviewing and routing ISPI documents and forms to the eQMS
    • Ensure that the program-specific Standard Operating Procedures are reviewed before due.
    • Regularly updating the Masterfile and SharePoint
    • REGULATORY AND PROGRAM SUPPORT
    • Perform other job functions as may be required from time to time or as may be necessary in support of program objectives.
    • Back-up in the absence of Regulatory Affairs Associate
    • Reviews the PV SOP and conducts PV training
    • Acts as back up in the review and approval of MDRF on updating customer's LTO
    • Keeps abreast of new regulations and industry practices.
    Bachelor's degree in pharmacy
    Registered Pharmacist
    Min. 2+ years of experience in hospital setting or equivalent
    Min. 2+ years of experience in Quality Assurance or equivalent
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Paranaque City