- Provide daily customer service support to clients
- Client setup and implementation for computer-based testing, paper/pencil exams, on-line and record and review exams, application processing, data processing, record keeping, beta testing set-up, imports & exports, use of Microsoft Office systems and proprietary software
- Ability to understand complex set-up and administration of Self-Assessment and Final Exit
- Examinations using proprietary software
- Timely resolution of client inquiries and complaints through use of electronic ticketing system
- Creating and running reports on varying and set schedules as well as importing client data, as required
- Proofreading and editing publications related to candidate materials as well as test center and test administrator documents
- Adheres to department policies and processes
- Other duties as assigned that pertain to the management of client examination programs
- Bachelors degree in business management, business administration, or a related field
- 1-2 years job related experience
- Good communication skills both written and verbal
- Strong knowledge of computer operating systems and MS Office tools and application
- Knowledge in Office 365
- Knowledge in SalesForce/Zendesk/Jira/Ivanti is a plus
- The ability to communicate complex procedures to other colleagues
- Attention to detail
- Adaptability and Teamwork
- Focus on everyday tasks and committed
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services onboarding specialist
3 araw ang nakalipas
Lexmark Philippines, Pilipinas Buong orasJob Summary: · The Services Onboarding Set Up Specialist's primary objective is to ensure that the Customer and Partner contracts are in place and stipulations are in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.xa0xa0 · Customer Set U ...
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Technical Services Specialist
3 araw ang nakalipas
San Miguel Corporation Philippines, Pilipinas Buong orasThe R&D Specialist/Technical Services Specialist develops flour and flour-based products thru research and tests on ingredients, packaging materials and processes handles projects on packaging, documentations and customer requirements. · 1. Conducts evaluation of new and alternat ...
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Guest Services Specialist
3 araw ang nakalipas
Jollibee Group of Companies Philippines, Pilipinas Buong orasWe are looking for a Guest Services Specialist: · Responsible for the management of customer experience in the dining area by providing support in the daily service operations. Responsible for achieving customer satisfaction and outlet profitability through customer engagement, s ...
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IT Service Delivery Specialist
3 araw ang nakalipas
weSource Management Consultancy Firm Philippines, Pilipinas Buong orasThe Service Delivery Specialist role acts as the first line of contact with our clients and end-users across the globe and provides the most user facing aspect of our business and works to resolve all issues both proactively and reactively. This role requires a general understand ...
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Network Services Specialist
3 araw ang nakalipas
Vertiv Philippines, Pilipinas Buong orasWho we are: · Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way ...
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Client Services Specialist
3 araw ang nakalipas
Maxicare Healthcare Corporation Philippines, Pilipinas Buong orasEDUCATIONAL REQUIREMENT · College Graduate of 4, 5 year-course, preferably: Medical Allied Courses · Experience And Training · at least 6 months hospital experience is an advantage but may not be required · Skills Requirement · Skilled or specialized: proficiency is gained thru w ...
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Customer Service Specialist
3 araw ang nakalipas
Gratitude Philippines Philippines, Pilipinas Buong orasCompleted at least 1 year in collegeAirline experience of at least 6 months · Required to have experience using GDS or reservations and ticketing tools. (Web-based tools or the website of the account is not considered). · Customer Service Experience of at least 1 year (including ...
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Customer Service Specialist
1 linggo ang nakalipas
Metacom BPO Philippines, Pilipinas Buong orasJob Responsibilities · Follow standard operations and procedures. · Recognize and escalate priority problems in accordance with Client standards. · Ensure one call resolution prioritizing customer satisfaction. · Perform basic troubleshooting when necessary. · Qualifications · Wi ...
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Customer Service Specialist
1 araw ang nakalipas
Topserve Services Inc. Philippines, Pilipinas Part timeQualifications:- Graduate of at least a 4-year course- Operational industry experience in similar capacity (minimum 1 year)- Preferably with working experience in a multinational freight forwarder- Fluent in English (written and spoken)- Proficient in MS Office applications- Know ...
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Marketing Services Specialist III
3 araw ang nakalipas
Fluor Corporation Philippines, Pilipinas Buong orasJob Description · The purpose of this position is provide a center of excellence for proposal development and production with a focus of supporting the businesses in the winning of work by providing coordination, editing, writing, formatting, graphics, desktop publishing, present ...
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Product Specialist, Professional Services
3 araw ang nakalipas
ClickUp Philippines, Pilipinas Buong orasClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, an ...
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Client Service Specialist III
3 araw ang nakalipas
JPMorgan Chase Bank, N.A. Philippines, Pilipinas Buong orasJob Description : · At JPMorgan Chase, we endeavor to provide a place where your development and growth are nurtured and achieve your highest potential. · As an Account Specialist III within our Client Services team, you will be tasked with the development and nurturing of relati ...
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Client Service Specialist IV
3 araw ang nakalipas
JPMorgan Chase Bank, N.A. Philippines, Pilipinas Buong orasJob Description : · Working at JPMorgan Chase & Co. means making a real difference every day for your customers, your community and yourself. How By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation ...
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Virtual Accounting Services Specialists
3 araw ang nakalipas
InsBOSS USA, Inc. Philippines, Pilipinas Buong orasResponsibilities · Assist in the preparation of the company budget to help meet all financial goals · Process and organize invoices to ensure bills are paid and received in a timely manner · Manage and update payroll information to ensure all employees get accurate compensation · ...
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IT Service Delivery Specialist Tier 1
3 araw ang nakalipas
Aickman & Greene Philippines, Pilipinas Buong orasRole Description · This is a full-time on-site role located in Mandaluyong for a Service Delivery Specialist. The Service Delivery Specialist will be responsible for providing Layer I/Tier I support to the Company's Field Engineers. They are charged with quality assurance, techni ...
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Temporary Associate Specialist, Service Center
3 araw ang nakalipas
Analog Devices, Inc. (ADI) Philippines, Pilipinas Buong orasCome join Analog Devices (ADI) - a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that ...
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Credit & Collections Specialist - Global Business Services
1 linggo ang nakalipas
Abbott Philippines, Pilipinas Buong orasAt Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that crea ...
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Leasing Supervisor
3 araw ang nakalipas
SM Investments Philippines, Pilipinas Buong orasGeneral Duties · JOB SUMMARY: Manages leasing operations, customer service management and achieve revenue targets in properties assigned. · JOB DESCRIPTION: · Duties and Responsibilities · Provides administrative support to the department, such as but not limited to the following ...
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Product Technical Support Specialist
3 araw ang nakalipas
MicroSourcing Philippines, Pilipinas Buong orasComplaint escalation and production floor support:Complaint escalation: When Customer Service (CS) Representatives or Clinic Operations (CO) Representatives (see corresponding job profiles) need to escalate complaint related cases because they are unsure how to handle them, the T ...
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IT Application Packaging Specialist
3 araw ang nakalipas
Hawodtechsolutions Philippines, Pilipinas Buong orasJob Description: · IT Application Packaging Specialist · Would you like to expand your knowledge and work as an IT application packaging specialist in one of the biggest IT environments in the world · Are you interested in: · Working with a high degree of professional freedom. · ...