Technical Support Agent - Pasay - Infinit-O

    Infinit-O
    Infinit-O Pasay

    6 oras ang nakalipas

    ₱210,000 - ₱420,000 (PHP) bawat taon *
    Paglalarawan
    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

    But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

    With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

    What is the role that we need?

    Key Responsibilities:
    • Delight customers by providing timely, expert advice
    • Act as the first level of support for questions, issues, and common tasks
    • Prioritize cases and respond to inquiries with speed and precision
    • Use written and verbal communication to resolve complex, technical issues
    • Support the overall objective of the Client
    • Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and
      pay grade of the Technical Support Agent as may be assigned.


    Requirements

    Job Requirements and Credentials:

    Essential (MUST HAVE)

    Desired (Plus but not a requirement):
    • Graduate of B.S. Computer Science or similar degree
    • Minimum 1-3 years of experience in a customer-focused, support environment
    • Proven track record of driving change focused on improving the customer experience
    • Excellent written and verbal English required
    • Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
    • Experience with JavaScript, HTML, and XML a plus
    • Experience with Medallia and Service Cloud knowledge a plus
    • Ability to learn on the fly and prioritize conflicting tasks

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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