- Delight customers by providing timely, expert advice
- Act as the first level of support for questions, issues, and common tasks
- Prioritize cases and respond to inquiries with speed and precision
- Use written and verbal communication to resolve complex, technical issues
- Support the overall objective of the Client
- Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and
pay grade of the Technical Support Agent as may be assigned. - Graduate of B.S. Computer Science or similar degree
- Minimum 1-3 years of experience in a customer-focused, support environment
- Proven track record of driving change focused on improving the customer experience
- Excellent written and verbal English required
- Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
- Experience with JavaScript, HTML, and XML a plus
- Experience with Medallia and Service Cloud knowledge a plus
- Ability to learn on the fly and prioritize conflicting tasks
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+Delight customers by providing timely expert advice act as the first level of support for questions issues and common tasks prioritize cases and respond to inquiries with speed and precision use written verbal communication to resolve complex technical issues support the overall ...
Pasay City, Metro Manila, Philippines1 linggo ang nakalipas
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Delight customers by providing timely expert advice prioritize cases and respond to inquiries with speed and precision use written and verbal communication to resolve complex technical issues carry out ad hoc tasks or activities associated with the Technical Support Agent functio ...
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Provide timely and expert advice to delight customers. · Prioritize cases and respond to inquiries with speed and precision. · Use written and verbal communication to resolve complex technical issues. · ...
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+Provide remote IT support to users via phone, email or helpdesk tools. · Troubleshoot hardware software and network related issues (Windows/macOS) · Set up and maintain email accounts calendars and file sharing systems (e.g. Outlook MS Teams GoDaddy) · +Assist with EMR electroni ...
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The Operations Support Agent plays a critical role in ensuring that operational decisions are executed smoothly and with minimal negative impact on customers. By acting as the bridge between field operations and Customer Support, this role helps prevent service failures, improves ...
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ABOUT US · Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordabl ...
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About Us · Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordabl ...
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About ShiftCare: · ShiftCare is a rapidly growing SaaS company dedicated to providing world-class software solutions to healthcare providers. Our platform helps streamline operations, improve care delivery, and enhance overall efficiency. We're committed to customer success and ...
Manila ₱240,000 - ₱480,000 (PHP) bawat taon Buong oras1 araw ang nakalipas
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ABOUT US · Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordabl ...
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The Technical Support Agent is responsible for diagnosis, troubleshooting and handling escalations from the tech support team. They cover the entire customer lifecycle from out-of-box requirements to initial installation to daily troubleshooting. · Handling customer technical sup ...
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As a Customer Support Agent - APAC at Indie Campers, you'll be a key player in ensuring our travelers have a smooth and enjoyable journey. · ...
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- Trabaho sa kumpanya
Editorial Support Agent/Journal Support Agent
Para lamang sa mga rehistradong miyembro
Schedule: Shifting · Work set-up: Hybrid · Location: Paranaque City · Responsibilities: · Provides day-to-day customer service support to customers' needs based on client account services or products. · Handles assistance through Email, Chat and a little bit of voice. · Prioritiz ...
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Technical Support Agent - Pasay - Infinit-O
Paglalarawan
Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.
With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.
What is the role that we need?
Key Responsibilities:
Requirements
Job Requirements and Credentials:Essential (MUST HAVE)
Desired (Plus but not a requirement):
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Technical Support Agent
Para lamang sa mga rehistradong miyembro Pasay City, Metro Manila, Philippines
-
Technical Support Agent
Para lamang sa mga rehistradong miyembro Pasay City, Metro Manila, Philippines
-
Technical Support Agent
Buong oras Para lamang sa mga rehistradong miyembro Pasay
-
Technical Support Agent
Para lamang sa mga rehistradong miyembro Pasay
-
Technical Support Agent
Para lamang sa mga rehistradong miyembro Makati
-
IT Support Agent
Para lamang sa mga rehistradong miyembro Manila, Metro Manila, Philippines
-
Operations Support Agent
Buong oras Para lamang sa mga rehistradong miyembro Manila
-
Travel Support Agent
Buong oras Para lamang sa mga rehistradong miyembro Manila
-
Global Support Agent
Buong oras Para lamang sa mga rehistradong miyembro Manila
-
Customer Support Agent
Buong oras Para lamang sa mga rehistradong miyembro Manila
-
Operations Support Agent
Para lamang sa mga rehistradong miyembro Makati, National Capital Region
-
Customer Support Agent
Buong oras Para lamang sa mga rehistradong miyembro Manila
-
Customer Support Agent
Buong oras Para lamang sa mga rehistradong miyembro Manila
-
Travel Support Agent
Para lamang sa mga rehistradong miyembro Makati
-
Technical Support Agent
Buong oras Para lamang sa mga rehistradong miyembro Makati
-
Customer Support Agent
Para lamang sa mga rehistradong miyembro Makati City
-
Editorial Support Agent/Journal Support Agent
Para lamang sa mga rehistradong miyembro Paranaque, Metro Manila
-
Agent, Points Choice Support
Freelance Para lamang sa mga rehistradong miyembro Pasay
-
Customer Support Agent
Para lamang sa mga rehistradong miyembro Makati City, Metro Manila, Philippines
-
Tech Support Agent
Para lamang sa mga rehistradong miyembro Makati, Metro Manila