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Service Desk Manager - Cebu City, Pilipinas - Allied Fusion Services, Inc.
Paglalarawan
The Service Desk Manager is responsible in maintaining a healthy and secure relationship with the client.The SDM shall ensure that all client requirements are relayed to subordinates and tracked for the purpose of its delivery and implementation.
He shall also be responsible in collaborating with the Client Services and TQID Support in the gathering all process and product updates released by the clients before their official roll-out to the operations' team.
Performance reviews on his required targets relative to SLAs and KPIs shall be consistently scheduled to test his reliability to deliver his function or role.
The AM may be required to develop initiatives that will help the company in achieving its targets and goals.
Flexibility, adaptability and the ability to learn quickly in various technical and creative environments, while delivering quality work by tight deadlines, are key attributes of this individual.