Insurance Renewal Management Generalist - Alabang
20 oras ang nakalipas
Paglalarawan ng trabaho
ADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of over 5,000 associates. ADEC Innovation is driven by a mission to advance sustainable business and operational practices by transforming information into knowledge and reshaping risk into positive impact and value for its clients.
We are looking for an Insurance Renewal Management Generalist who thrives in end-to-end renewal interaction process, ensuring that every client receives clear, accurate, and empathetic support regarding their benefit plans.
Basic Qualification:
- Education: Graduate with a Bachelor's or Associate degree in a related business field.
- Experience: Minimum 1 year of experience in a relevant customer service or renewal-related capacity.
- Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables).
- Experience with D365 and CRM Tools.
- Typing speed of 60+ WPM with 100% accuracy.
- Compliance: Willing to obtain HIPAA certification within the first 30 days.
- Communication: Exceptional written and oral communication skills.
- Availability: Must be able to work onsite in Alabang on a night shift schedule.
- Knowledge of health/ancillary insurance products and benefit plan designs.
- Experience with HCM (Human Capital Management) Solutions.
Key Responsibilities:
- Customer Advocacy: Handle high-level email interactions, providing detailed product/service info with impeccable grammar and professional tone.
- Issue Resolution: Efficiently resolve complex customer concerns by following established protocols and escalating to Level 2 support when necessary.
- Data Integrity: Maintain and update customer records with 100% accuracy, ensuring all documentation meets ADEC's strict security and HIPAA protocols.
- Feedback Loop: Prepare comprehensive reports based on customer feedback to help improve our service delivery.
- Team Goals: Contribute to departmental targets and support audit compliance through meticulous record-keeping.
We offer a supportive environment for data-driven professionals to grow.
- Health & Security: HMO with a free dependent + Life Insurance.
- Financial Growth: Competitive salary, 10% Night Differential, and 13th-month pay.
- Commuter Friendly: Free Shuttle Service and Free Onsite Parking.
- Development: Comprehensive Paid Training and paid leave credits.
- Location: Alabang, Muntinlupa (Onsite)
- Schedule: Night Shift
- Start Date: Paid Training begins the 3rd week of March
Interested? Click this link to apply:
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Job Type: Full-time
Pay: Php25, Php29,000.00 per month
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How much is your monthly expected salary in PHP?
- Do you have at least 1 year of experience in a customer service role involving email-based issue resolution? Briefly describe your experience.
- On a scale of 1–10, how would you rate your proficiency in Microsoft Dynamics 365 (D365) or other CRM Tools? Please specify which CRM you have used.
- Are you amenable to working onsite in Alabang on a night shift schedule? (Yes/No)
- Are you available to begin Paid Training during the 3rd week of March? (Yes/No) How soon can you start? Kindly state your notice period.
Education:
- Bachelor's (Required)
Experience:
- Health and Ancillary Insurance: 1 year (Required)
Work Location: In person
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