zoom: manager of csm - Taguig, Pilipinas - KMC MAG Solutions Inc

    KMC MAG Solutions Inc
    KMC MAG Solutions Inc Taguig, Pilipinas

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    Paglalarawan

    Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom We are looking for an amazing Manager of Customer to join our team in Manila, Philippines. The ideal candidate will build strong relationships with customers and direct reports alike, ensuring successful deployment of Zoom products and services. Your leadership and expertise will be crucial in driving customer satisfaction, retention, and growth while actively promote and driving Zoom's culture of care.

    The main responsibilities of a Manager of CSM NA includes:

    • Leading, supervising & mentoring a team of Customer Success Managers through coaching, feedback and performance management.
    • Developing and executin strategies to enhance customer satisfaction, retention and growth.
    • Collaborating with various cross-functional teams at Zoom, driving customer success initiatives and escalations.
    • Has an ability to execute strategic team initiatives and KPIs for their respective CS team.
    • Identifying opportunities to grow the base
    • Staying up-to-date with industry trends and best practices in UCaaS.
    • Actively promote and embody Zoom's culture of care within the organization and working with our customers.

    To apply, you must be an expert on the following requirements:

    • Bachelor's degree and/or equivalent years of experience 10+ years of Software as a Service (SaaS) or Unified Communications as a Service (UCaaS) industry experience.
    • Minimum of 5 years management role within Customer Success.
    • Strong product knowledge of Video / Audio Collaboration.
    • Proven track record in driving customer satisfaction and retention in a technology-related filed.
    • Analytical mindset with the ability to use data to drive decision making.
    • Knowledge of customer success best practices and industry trends.
    • Ability to drive conversations and handle escalations with leaders and C level executives in the Small to Mid Market business.
    • Amenable to work North America hours

    The successful candidate must submit the following pre-employment requirements:

    • Scanned copy of valid NBI Clearance
    • Accomplished Medical or PEME Slip (covered by KMC)
    • 2x2 & Half body picture with white background
    • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
    • Photocopy of 2 valid IDs - front & back (government-issued)
    • Clear copy of your Birth Certificate (PSA or NSO)
    • Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

    Click to view the complete list of KMC's pre-employment requirements.