EUC IT Support Engineer - Metro Manila / NCR - Cognizant Technology Solutions Asia Pacific Pte. Ltd.

    Cognizant Technology Solutions Asia Pacific Pte. Ltd.
    Cognizant Technology Solutions Asia Pacific Pte. Ltd. Metro Manila / NCR

    3 araw ang nakalipas

    Buong oras
    Paglalarawan

    Key Responsibilities:

    • Provide AV (Audio/Visual) conferencing support and coordinate troubleshooting with on-site technicians.
    • Configure, troubleshoot, set up, and maintain AV systems and related equipment.
    • Independently manage critical AV meetings, including executive and director-level sessions.
    • Respond to ad-hoc AV support requests from senior stakeholders.
    • Install, test, and support IP Phones, AV systems, and conference calls.
    • Configure iPads for conference room calendar integration.
    • Conduct daily device checks of AV equipment at designated locations.
    • Support vendors during new AV device installations and onsite troubleshooting.
    • Operate AV devices (e.g., Neat Boards, Neat Pads, Neat Bars).
    • Support end-user computing devices (desktops, laptops, Apple devices, tablets, thin clients, mobile devices, peripherals).
    • Manage stockroom of peripherals and laptops, including quarterly audits and disposal as directed.
    • Provide customer support at Tech Lounge, prioritizing and resolving inquiries.
    • Install new programs, manage updates, and provide technical support.
    • Provide hands-on support for network, server, and conferencing teams.
    • Install, maintain, and troubleshoot client software and hardware onsite or remotely.
    • Troubleshoot and resolve tickets within agreed service levels (SLAs).
    • Assist in developing and documenting process improvements.
    • Provide technical support for events, video conferencing, and audio/visual setups.

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