AR Disputes and Collections Specialist (PH - Bahasa) - 17867 - Manila, Philippines
3 araw ang nakalipas
Job summary
+The AR Operations role manages the end-to-end order-to-cash lifecycle covering collections cash application and AR disputes responsibilities include ensuring timely cash collection accurate payment application dispute resolution process improvements and compliance+++
Responsibilities
+Manage overdue accounts secure payments define payment plans collaborate to resolve blockers accurately apply customer payments resolve unapplied or misapplied cash support reconciliations investigate and resolve disputes perform root cause analysis process credits collaborate with stakeholders maintain audit-ready documentation comply with policies report key metrics execute low-to-moderate complexity tasks across collections cash application and disputes follow defined processes escalate exceptions as needed maintain accurate records communicate professionally with customers independently manage moderately complex portfolios develop account-level collection strategies resolve exceptions mentor Tier 1 associates analyze trends and root causes prevent recurring issues lead daily AR operations manage team performance own SLAs/KPIs quality assurance escalations stakeholder reporting drive process improvements standardization team training set strategy governance for AR operations lead continuous improvement manage escalations optimize cost-to-collect oversee talent development partner SMEs align business requirements operational deliveryPaglalarawan ng trabaho
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