Rta / Wfm - Angeles, Pampanga, Philippines
12 oras ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
· Position: RTA/WFM (Clark) | Onsite · Benefits: · HMO coverage for the employee and two dependents starting Day 1 · Quarterly performance bonuses · Excellent opportunities for career growth · 15% night differential · 24 annual leave days · Qualifications: · Bachelor's degree in ...
4 araw ang nakalipas
· About the Position: RTA/WFM (Clark) | Onsite · Qualifications: · - Bachelors degree in any field. · - At least 3 years of experience in RTA/WFM, preferably within BPO or Shared Services environments. · - Experience with scheduling, capacity planning, forecasting, and r ...
1 araw ang nakalipas
· Work Arrangement: Hybrid (2-3x/week onsite until further notice) · Responsibilities: · The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfa ...
3 araw ang nakalipas
· Qualifications: · Bachelor's degree graduate, any field. · 3 years of RTA/WFM experience, preferably in BPO/Shared Services. · Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting · Knowledge with using WFM Scheduling tools (Verint, Genesys, IE ...
2 araw ang nakalipas
· TASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. · **Job Details:** · Process Specialist - MIS (Clark) | Onsite · **Benefits:** · - HMO coverage for the employee and two dependents s ...
1 linggo ang nakalipas
· About the job Process Specialist - MIS (Clark) | Onsite · Benefits: · HMO for Employee and 2 Dependents (On Day 1) · Quarterly performance bonus · Outstanding career development opportunities · 15% Night Differential · 24 Leaves Annually · Requirements: · At least 3 years' exp ...
1 araw ang nakalipas
WFM (Workforce Management Associate Level)
Para lamang sa mga rehistradong miyembro
· About the job RTA/WFM (Clark) | Onsite · Qualifications: · Bachelor's degree graduate, any field. · 3 years of RTA/WFM experience, preferably in BPO/Shared Services. · Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting · Knowledge with using W ...
5 araw ang nakalipas
· TASQ is currently hiring an MIS Specialist to join our team onsite in Pampanga, with an immediate start date. The initial pre-screening interview will be conducted via phone, so please ensure your phone line is available. · **Benefits:** · - Great Place to Work certified · - H ...
1 linggo ang nakalipas
We are seeking a Real Time Analyst to join our team. As a Real Time Analyst, you will be responsible for intraday performance management and ensuring that adjustments are made if staffing is misaligned or the forecast is inaccurate. · You will monitor queue level performance and ...
2 linggo ang nakalipas
Job Description · About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves c ...
1 linggo ang nakalipas
The RTA Lead is responsible for leading the Real-Time Management team within the WFM function, ensuring effective monitoring and intraday control of contact center operations. Role Objective: · This role ensures the organization meets key operational metrics such as Service Level ...
1 buwan ang nakalipas
Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non ...
1 buwan ang nakalipas
· Company Description · About Sutherland · Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. · We work with iconic brands worldwide. We bring them a unique value ...
2 araw ang nakalipas
The Lead RTA will monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . · ...
1 buwan ang nakalipas
· LOCATION · San Fernando, PH · POSITION OVERVIEW · At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-lead ...
2 araw ang nakalipas
We are seeking a seasoned Workforce Management (WFM) Manager to oversee forecasting, capacity planning, scheduling, and real-time operations across multiple client programs. · ...
1 buwan ang nakalipas
We are seeking a seasoned Workforce Management (WFM) Manager to oversee forecasting, capacity planning, scheduling, · and real-time operations across multiple client programs.This role demands strong analytical acumen, · leadership,and cross-functional collaboration to ensure ope ...
2 buwan ang nakalipas
· Mci is one of · The ideal candidate for this position · This Job operates in a professional office environment. · We deliver Customer Experience (CX) , Business Process Outsourcing (BPO), Bachelor degree in Operations Management or equivalent combination of Training and Exper ...
2 buwan ang nakalipas