Mission Coordinator - Cebu

Job Title: MISSION COORDINATOR · 1.     Know Their Mission Leaders · At the core of the Mission Impact Coordinator's responsibility is knowing their people well: ·        Identifying and building relationships with Mission Leaders—knowing their names, roles, key responsibilities, ...

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Job Title: MISSION COORDINATOR

1.     Know Their Mission Leaders

At the core of the Mission Impact Coordinator's responsibility is knowing their people well:

·       Identifying and building relationships with Mission Leaders—knowing their names, roles, key responsibilities, and challenges. 

·       Understanding the strategic goals of the Site and the nature of the work performed for each client. 

·       Being aware of what clients expect and how our teams strive to meet and exceed those expectations. 

2.     Monitor and Respond to Team Satisfaction

Using the Your Voice Matters survey, the coordinator:

·       Reviews results every two weeks. 

·       Reads and analyzes open comments to detect trends and opportunities for improvement. 

·       Recognizes and celebrates positive feedback to reinforce motivation and culture. 

·       Ensures feedback leads to meaningful action plans and continuous engagement. 

3.     Collaborate with the Care Coach

The coordinator works closely with the site's Care Coach to:

·       Understand the emotional and personal well-being of employees. 

·       Identify sensitive cases (e.g., loss of a family member, serious illness) and ensure compassionate follow-up. 

·       Provide personalized support that reflects Qualfon's commitment to care and solidarity.

·       Promote Work-Life Balance: The coordinator supports employees in maintaining a healthy work-life balance by promoting mental health programs and organizing spiritual wellness activities. These initiatives align with the company's mission to "make each person's life better."

4.     Support Development Opportunities

The coordinator fosters personal and professional growth by:

·       Understand the adoption of the Life Goal initiative and how it can spark meaningful conversations between Mission Leaders and their direct reports.

·       Stay in touch with the Daisy team to track usage of Coursera licenses. 

·       Following up on enrollment, progress, and promoting participation. 

·       Coordinating with Stephany of Rochat to support employees involved in other educational programs. 

5.     Transformation of the Supervisor Role

The Mission Impact Coordinator supports the transformation journey by:

·       Coordinating with Ronan to track certification course progress. 

·       Working with Site Directors to understand how many have enrolled and how they're advancing. 

·       Attending some sessions to stay connected with the program content and to encourage ongoing participation and motivation. 

6.     Mission Leader Development

To strengthen leadership rooted in mission:

·       The coordinator ensures full participation in the monthly QML (Qualfon Mission Leader) sessions. 

·       Maintains awareness of the calendar and promotes engagement among Mission Leaders. 

·       Provides follow-up and reinforcement to ensure the sessions lead to growth and alignment. 

7.     Readiness and Certification Programs

The coordinator is involved in identifying and preparing leaders by:

·       Coordinating with Site Directors to determine which supervisor candidates should enter the Readiness Program. 

·       Collaborating with Jeremy and Alonso to ensure participants are enrolled on time. 

·       Monitoring and supporting the Operations Manager Certification for all new Operations Managers. 

8.     Celebrations and Recognition

To foster a sense of community and appreciation:

·       The coordinator collaborates with the Site Director to develop an annual calendar of celebrations, informed by priorities established by the CMO. 

·       Rather than organizing events alone, they create a planning committee with members from various departments. 

·       Recognizes work anniversaries, personal milestones, and performance achievements to maintain a culture of encouragement and gratitude.

·       Develop and disseminate mission-centric content: Create internal newsletters, social media posts, or intranet content that highlights mission stories, employee achievements aligned with values, and company-wide initiatives. 

9.     Employee Clubs and Community Engagement

To strengthen community and belonging within the workplace:

·       The coordinator helps employees organize interest-based clubs, such as video gaming, hiking, biking, dance, and crochet. 

·       Ensures these clubs are well-supported and aligned with Qualfon's culture of personal enrichment. 

10.  Client Visit support

To represent Qualfon's Mission to clients:

·       Participates in presentations to ensure that Mission programs and our people-first culture are effectively communicated and visible. 

·       Highlights how the Mission is an integral part of service quality and client success. 

11.  Community Partnership

To extend the Mission beyond our walls:

·       Builds and nurtures relationships with external partners, such as local government offices, NGOs, communities, and faith-driven organizations. 

·       Engages in community efforts that align with our values and deepen our social impact. 

12.  Operations Support

The Mission Impact Coordinator plays a key role in embedding the Mission into business practices by:

·       Participating in Business Review presentations to reflect how the Mission supports operational outcomes.

·       Facilitate Mission Immersion for New Hires: Design and deliver segments in the onboarding process to thoroughly introduce new employees to Qualfon's mission, values, and people-first culture, ensuring they understand their role in achieving it. 

·       Sharing best practices to show how our culture directly enhances service and performance. 

·       Helping differentiate Qualfon from other providers by living out the Mission in measurable ways—supporting all three pillars of the 2025–2026 strategic plans. 

13.  Administrative tasks

The role includes essential administrative tasks such as:

·       Submitting and following up on requests through systems like Purchasing, PS, Certify, GEP, and Fresh Service.

Area of expertise (Skills)

· Communication skills, Humanitarian activities, events organization.

· Social labor and advanced Excel proficient.

Other Skills and Experiences

·       Needs 2 years or more work experience in a related field.

·       Education Bachelor's Degree in College Graduated of Psychology, Pedagogy, Philosophy or any related science course