Trabaho
>
Quezon City

    Associate Director - Quezon City, Pilipinas - Afni, Inc.

    Afni, Inc.
    Afni, Inc. Quezon City, Pilipinas

    Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas

    Default job background
    Paglalarawan

    Position Purpose:
    • Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.

    Essential Functions and Responsibilities:
    • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
    • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
    • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
    • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
    • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
    • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
    • Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades./Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
    • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    Requirements

    • Minimum Qualifications:
    • Candidate must possess at least a Bachelor's/College Degree in any field
    • At least 2 year(s) of working experience in the same role is required for this position
    • WITH EXPERIENCE WITH CUSTOMER SERVICE
    • Strong Verbal Communication
    • Strong Customer Focus and Customer Service
    • Engages in Process Improvement
    • Strong Problem Solving Skills
    • Good People Management
    • Managing Process
    • Emphasizing Excellence
    • Applicants must be willing to work in Commonwealth, Quezon City
    • Can start ASAP
  • Afni, Inc.

    Associate Director

    Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas

    Afni, Inc. Quezon City, Pilipinas

    · Position Purpose:Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. · Essential Functions and Responsibilities:Determines call center operational strategies by conducting needs assessments, per ...

  • Colliers International Philippines

    Associate Director

    Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas

    Colliers International Philippines Manila, Pilipinas

    Job Description · Colliers International Asia is in the midst of a dynamic transformation and growth phase across Asia. Need has arisen for a Associate Director levelprofessional to join our Philippines based operations, focusing on Tenant Representation. This new created positio ...

  • S&P Global

    Associate Director

    Natagpuan sa: beBee S2 PH - 1 araw ang nakalipas

    S&P Global Manila, Pilipinas Paid Work

    About the Role: · Grade Level (for internal use): · 12 · Job Description · S&P Global Market Intelligence · TheRole: Associate Director, Global Intelligence and Analytics. · The Team · The Global Intelligence and Analytics (GIA) consulting team supports our customers with a horiz ...

  • Bona Vita

    Associate Art Director

    Natagpuan sa: Talent PH A C2 - 53 minuto ang nakalipas

    Bona Vita Pasig City, Pilipinas

    DUTIES & RESPONSIBILITIES: · - Lead the creative vision and conceptualization of marketing campaigns, advertising materials, and brand collateral, in collaboration with the marketing team. · - Develop visual concepts, storyboards, and design layouts that align with the brand iden ...

  • Arcadis

    Associate Technical Director

    Natagpuan sa: Talent IN 2A C2 - 20 oras ang nakalipas

    Arcadis Manila, Philippines, Pilipinas Buong oras

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...

  • Arcadis

    Associate Technical Director

    Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas

    Arcadis Manila, Pilipinas

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...

  • Arcadis

    Associate Technical Director

    Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas

    Arcadis Manila, Pilipinas

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...

  • GroupM

    Mindshare | Associate Director - Digital

    Natagpuan sa: Talent PH S2 - 53 minuto ang nakalipas

    GroupM Manila, Pilipinas

    Description · Position at MindshareREPORTING OF THE ROLE · This role reports to the Director - Digital. · BEST THINGS ABOUT THE JOB · This position affords the opportunity to work for a globally networked client which uses a very robust proprietary marketing-oriented planning fra ...

  • GroupM

    Mindshare | Associate Director - Client Leadership

    Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas

    GroupM Manila, Pilipinas

    Description · Position at MindshareAs Client Leader Associate Director, you will be tasked with supporting management for the profitable and efficient running of each account through the allocation of resources, process and systems across the portfolio. · REPORTING OF THE ROLE · ...

  • Cyfle

    Associate Creative Director for Graphic Design

    Natagpuan sa: Talent PH A C2 - 2 araw ang nakalipas

    Cyfle Makati, Pilipinas Permanent

    · • Co-head the Graphic Design Department, in charge of overall strategy and planning for the department · • Coordinate with internal or external clients to set creatives-related goals, provide updates, receive feedback,and present the final campaign. Align with other department ...

  • VCC Link, Inc.

    Risk Management Associate Director

    Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas

    VCC Link, Inc. Taguig, Pilipinas Permanent

    More than 13 years of a professional firm or professional industry experience in the area of Internal audit / SOX / risk management · Strong academic history (degree in Business, Accounting, Engineering, or similar). · With 5 to 8 years experience in people management · Strong co ...

  • MicroSourcing

    Accountant (Intermediate)

    Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas

    MicroSourcing Quezon City, Pilipinas Buong oras

    We are seeking a proactive and ambitious Accountant with 18 months to two years of · experience in Australian Tax and Financial Reporting to join our team remotely. · This role will involve assisting in various accounting tasks, including data entry, record-keeping · and allocati ...

  • Recruiter PH

    Client Relationship manager

    Natagpuan sa: Talent PH A C2 - 4 araw ang nakalipas

    Recruiter PH Quezon City, Pilipinas Permanent

    Job Statement:The Client Relations Manager serves as the primary point of contact between VXI and the client's vendor management team. He/she will work with the Directors for both Client Services and Operations, as well as each site's management team, to ensure that client requir ...

  • Sourcefit

    Business Central Solutions Architect

    Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas

    Sourcefit Quezon City, Pilipinas Buong oras

    Position Summary · Our client is embarking on a number of large digital transformation initiatives and requires an experienced Microsoft Business Central Solution Architect to provide technical leadership and direction on key MS Business Central IT projects. · The Solutions Archi ...

  • Recruiter PH

    Client Relationship manager

    Natagpuan sa: Trabajos diarios PH C2 - 4 araw ang nakalipas

    Recruiter PH Quezon City, Pilipinas

    Job Statement: · The Client Relations Manager serves as the primary point of contact between VXI and the client's vendor management team. He/she will work with the Directors for both Client Services and Operations, as well as each site's management team, to ensure that client req ...

  • Sourcefit

    SAP S/4HANA Solution Architect

    Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas

    Sourcefit Quezon City, Pilipinas Buong oras

    Position Summary · Our client is embarking on a large digital transformation to update its current legacy SAP environments to a single consolidated SAP S/4HANA instance. This requires an experienced SAP S/4HANA Solution Architect to be responsible for the design, technical leader ...

  • Dempsey Resource Management Inc.

    Chief Finance Officer

    Natagpuan sa: Trabajos diarios PH C2 - 2 araw ang nakalipas

    Dempsey Resource Management Inc. Quezon City, Pilipinas

    CHIEF FINANCE OFFICER · The Chief Financial Officer (CFO) provides both operational and programmatic support to the organization. The CFO supervises the Treasury, Budget and Accounting Department and is the chief financial spokesperson for the organization. The CFO reports and di ...

  • Monroe Consulting Group

    Assistant Channel Manager for Foodservice

    Natagpuan sa: beBee S2 PH - 4 araw ang nakalipas

    Monroe Consulting Group Quezon City, Pilipinas

    Executive Search Firm Monroe Consulting Group is recruiting an Asst. Channel Manager - Food service on behalf of a multinational FMCG company specializing in food condiments. The role will report to the Associate Business Director and will be responsible for market performance fo ...

  • DEMPSEY RESOURCE MANAGEMENT INC.

    Channel Manager

    Natagpuan sa: Talent PH A C2 - 1 araw ang nakalipas

    DEMPSEY RESOURCE MANAGEMENT INC. San Juan, Pilipinas Permanent

    Channel ManagerReports ToThe Channel Manager will report to the Managing Director, VP for Operations and SalesManager.Duties & Responsibilities Works closely and professionally with ELS regional business partners Establishes and maintains excellent customer relationship with re ...

  • Dempsey Resource Management Inc

    Channel Manager 30K San Juan City

    Natagpuan sa: Talent PH A C2 - 53 minuto ang nakalipas

    Dempsey Resource Management Inc San Juan, Pilipinas Permanent

    The Channel Manager will report to the Managing Director, VP for Operations and Sales Manager.Duties and Responsibilities: - Works closely and professionally with ELS regional business partners- Establishes and maintains excellent customer relationship with regional clients- Fost ...