L3 Systems Administrator - Philippines - Gabtech Global, LLC

    Gabtech Global, LLC
    Gabtech Global, LLC Philippines

    15 oras ang nakalipas

    Teknolohiya / Internet
    Paglalarawan

    **PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

    JOB TITLE: L3 Systems Administrator

    Work Type:

    • Remote/WFH
    • Fulltime

    Working Hours : TBD (Usually US Hours/Night shift)

    Start Date: TBD

    JOB ROLE & RESPONSIBILITIES & REQUIREMENTS

    • Resolve complex technical issues directly with customers submitted by phone, email, and onsite
    • Act as the primary escalation point from tier 1 and tier 2 support technicians
    • Provide training as needed to the tier 1 and tier 2 support teams
    • Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
    • Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware
    • Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and NetScaler products.
    • Advanced experience with setting up, management of, and troubleshooting Active Directory environments
    • Virtualization design, implementation, and support (VMware, Hyper-V, Xen)
    • Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)
    • Expertise in Office 365/Azure administration and migrations
    • Knowledge of SaaS based products, and management of customer licenses
    • Maintain and update documentation along with creation of technical procedures
    • Device firmware and OS patching/upgrades as required
    • Able to be assigned projects, and adhere to schedules for on time completion
    • Participate in on-call rotation

    Skills and Certifications:

    • 5-10 years technical experience troubleshooting complex network, system, and end user support issues
    • Excellent communication skills both written and verbal
    • Resourceful and able to take initiative in a dynamic environment
    • Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:
    • ITIL Foundation
    • CompTIA A+
    • CompTIA Net+
    • CompTIA Security+
    • CCNA
    • MCSE
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