Quality Analysts - Pasig - Cotiviti Philippines Inc

    Cotiviti Philippines Inc
    Cotiviti Philippines Inc Pasig

    5 oras ang nakalipas

    Paglalarawan

    PRINCIPLE PURPOSE OF JOB:

    Quality analyst's role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program.

    JOB RESPONSIBILITIES:


    • End to end deployment of quality function in assigned projects.


    • Driving six sigma initiatives in assigned projects.


    • Responsible for call/data quality monitoring.


    • Provide feedback to agents using prescribed feedback model.


    • Mentoring and coaching agents on process level issues.


    • Monitor adherence to compliance procedure and processes.


    • Responsible for reporting program level quality score to the process owners.


    • Responsible for conducting calibration and performance review call in terms of quality with client as well as the internal team.


    • Conduct refresher training on the basis of the errors identified.


    • Maintaining update log and communicate process updates by conducting a session


    • Perform weekly analysis aiming at improving SLA.


    • Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operation/management team.


    • Identify and highlight potential risk areas and recommend preventive action.


    • Maintaining a robust monitoring system to ensure key program metrics are adhered to and required level of quality is maintained across the board.

    RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS:


    • Bachelor's degree graduate & must be CPC certified with coding audit experience


    • Experience in US healthcare.


    • At least 2 to 3 years of experience as a quality analyst.


    • Adequate knowledge of quality tools (Green belt certification to be an added advantage).


    Willing to work onsite in our Pasig office


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