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A quality analyst's role is to develop measure and maintain the quality standards and drive continuous improvement initiatives. · ...
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Quality Analyst is responsible to perform activities outlined in the Service Quality Plan and identify auditor / program level improvement opportunities. QA Analyst is required to work closely with the production resources to ensure adherence to the client and process specific re ...
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We are seeking a Quality Analyst with at least 1 year of experience in healthcare billing. · At least 1 year of Quality Analyst experience · Billing: 1 year (Required) · ...
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Perform activities outlined in the Service Quality Plan , identify auditor / program level improvement opportunities . Work closely with production resources to ensure adherence to client and process specific requirements . Conduct regular feedback and error sharing sessions , re ...
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world. · We bring together the best people, ef ...
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+Join our team as a Quality Analyst and monitor customer interactions to ensure top-notch experiences. · ++- Monitor calls, chats and emails to ensure high-quality interactions.+ - Perform root cause analysis on issues and provide recommendations.+ - Collaborate with Team Leaders ...
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A quality analyst reviews and audits recorded communications to ensure compliance with healthcare regulations. They provide process recommendations and implement corrective actions to achieve quality assurance standards. · ...
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldMonitor agent interactions (both voice an ...
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, · and refor ...
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · QA is an expert in conducting end-to-e ...
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Quality Analysts - Pasig - Cotiviti Philippines Inc
Paglalarawan
PRINCIPLE PURPOSE OF JOB:
Quality analyst's role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program.
JOB RESPONSIBILITIES:
• End to end deployment of quality function in assigned projects.
• Driving six sigma initiatives in assigned projects.
• Responsible for call/data quality monitoring.
• Provide feedback to agents using prescribed feedback model.
• Mentoring and coaching agents on process level issues.
• Monitor adherence to compliance procedure and processes.
• Responsible for reporting program level quality score to the process owners.
• Responsible for conducting calibration and performance review call in terms of quality with client as well as the internal team.
• Conduct refresher training on the basis of the errors identified.
• Maintaining update log and communicate process updates by conducting a session
• Perform weekly analysis aiming at improving SLA.
• Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operation/management team.
• Identify and highlight potential risk areas and recommend preventive action.
• Maintaining a robust monitoring system to ensure key program metrics are adhered to and required level of quality is maintained across the board.
RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS:
• Bachelor's degree graduate & must be CPC certified with coding audit experience
• Experience in US healthcare.
• At least 2 to 3 years of experience as a quality analyst.
• Adequate knowledge of quality tools (Green belt certification to be an added advantage).
• Willing to work onsite in our Pasig office
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