ALABANG | Fraud Management/ Manual Order CSR II - Alabang, Muntinlupa, Metro Manila, Philippines
2 araw ang nakalipas
The Customer Service Representatives (MOR) supports the day to day administrative requests submitted by operations managers across multiple regions and across multiple client queues.
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Responsibilities
+• Receive and review blocked orders for client as assigned utilizing Majorel and/or client internal tools
+• Validate blocked orders by performing data point and/or advanced research following a pre-defined research checklist
+• Validate customer or order information by directly contacting customer(s) and documenting feedback
+• Review research outcome and determine next step for blocked order i.e. Cancel, Release or Hold orders
+• Execute manual review decision action on blocked orders
+• Perform tasks within agreed KPIs or any agreed metrics
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Paglalarawan ng trabaho
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