Outbound Sales Supervisor - National Capital Region - Emapta Global

Paglalarawan

Lead the Frontline of US Digital Sales Growth

As an Outbound Sales Supervisor, you lead daily outbound call operations, coach and mentor sales representatives, and drive performance through clear KPIs, structured accountability, and strong call quality standards. You oversee pipeline generation, refine scripts, and ensure subscription conversions align with company targets.

With Emapta, you gain long-term global career growth, exposure to international sales leadership, and a top 1% professional experience designed for high-performing sales managers.

Job Overview

Employment type: Full time

Shift: Night shift, 8:00 AM - 5:00 PM MST, Monday-Friday, Weekends Off

Work setup: Onsite, Megatower, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: )
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years' relevant experience managing or supervising outbound phone sales teams in a cold calling environment
• Strong ability to coach sales skills: discovery, objection handling, closing, and pipeline discipline
• Excellent spoken and written English with an accent suitable for the US market
• Strong KPI management experience (dials, connects, conversions, revenue) and performance accountability
• Ability to work independently with minimal supervision while providing structure to the team
• Experience using CRM systems, ideally Salesforce

Preferred Qualifications

• Experience working with US-based clients or companies
• Background in digital marketing sales: Google Ads, PPC, SEO, SEM, paid search, lead generation
• Familiarity with purchasing and using prospect databases and list-building tools
• Experience scaling sales teams and building repeatable outbound processes
• 3-5 years of experience in cold calling team management and phone sales training
• Experience with American customers is a plus
• Experience training reps to make targeted cold calls to commercial businesses is a plus

Your Daily Tasks

Team Leadership and Performance Management

• Recruit, onboard, train, and develop a cold calling sales team, scaling from 5 to 50+ representatives
• Coach, mentor, and performance manage team members to achieve daily, weekly, and monthly KPIs
• Run regular 1:1s, call coaching sessions, and team huddles to drive improvement and accountability
• Monitor call quality, script adherence, objection handling, and conversion performance
• Implement performance improvement plans when required and maintain high standards across the team

Sales Execution and Process Ownership

• Oversee outbound calling activity to ensure consistent pipeline generation and subscription conversions
• Support reps in reaching decision makers, running discovery conversations, and closing subscriptions
• Refine scripts, talk tracks, and call frameworks to improve contact rates, qualification, and conversion
• Work closely with leadership to set targets, forecast results, and continuously improve processes

Reporting, Systems and Data Management

• Ensure accurate and consistent CRM usage, including call outcomes, notes, pipeline stages, and follow-ups
• Maintain and enforce data hygiene and reporting standards in Salesforce
• Track and report on team performance: dials, connects, conversations, appointments, conversions, and revenue
• Use performance insights to identify trends, training gaps, and optimization opportunities

Culture and Standards

• Build a strong, energetic outbound culture that rewards effort, consistency, and results
• Set expectations around professionalism, communication, and customer experience for the US market
• Maintain high standards of spoken English and clear communication appropriate to US customers

About the Client

This U.S.-focused digital marketing company specializes in subscription-based growth models powered by outbound sales and performance advertising. Their approach combines structured cold-calling campaigns, strong sales systems, and measurable digital strategies to help businesses scale. Operating in a fast-paced environment, they prioritize accountability, clear KPIs, and conversion-driven execution to achieve consistent revenue growth.

Welcome to Emapta Philippines

Be part of a workplace that values excellence, collaboration, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry leaders, offering stability and exciting global career opportunities. Work with international clients while enjoying competitive compensation and a culture built on innovation and support. Grow professionally and personally in an inclusive environment designed to help you thrive.

Apply now and be part of the #EmaptaEra