- Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules, varying account needs)
- Maintain accurate metrics of direct reports individual performance as well as overall team level performance
- Conduct analysis on quality performance across single site or client and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans
- Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
- Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) for respective single site or client
- Ensure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions, review the reviewer, insights and reporting; administration of applicable certification and training processes up to and including internal and client requirements
- Bachelor's Degree in related field from a four-year college or university with 2-4 Years of Experience preferred.
- Ability to foster a sense of professionalism and relationship building for self and team.
- Strong attention to detail.
- Self-starter, sense of urgency and works well under pressure.
- Ability to mentor, coach and provide direction to a team of employees.
- Ability to lead team in multi-tasking, periodization, and meeting timelines on deliverables.
- Proficient in Microsoft Office.
- Strong communication skills, both written and verbal.
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We are seeking an experienced Quality Analyst Lead/Supervisor to join our growing team in Metro Manila. · ...
Pasay, Metro Manila1 buwan ang nakalipas
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The main job of a Quality Supervisor is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QA's motivated and working as a team, making sure each member understan ...
Mandaluyong, Metro Manila ₱240,000 - ₱420,000 (PHP) bawat taon1 linggo ang nakalipas
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Job Title: · Training and Quality SupervisorJob Description · Location: · PHL Makati City - Ayala North ExchangeLanguage Requirements: · Time Type: · Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to t ...
Makati City Buong oras4 araw ang nakalipas
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+Please whitelist the domains and with your email provider to make sure you get our emails. Wing is on the exciting mission of redefining the future of work for companies worldwide We are looking to be the one-stop shop for companies that are looking to build world-class teams ...
Makati, Metro Manila1 buwan ang nakalipas
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The QA Supervisor is responsible for ensuring service quality, · performance consistency and client satisfaction across the virtual assistant workforce.This role oversees quality assurance processes evaluates VA performance coaches team members and collaborates with operations an ...
Makati1 linggo ang nakalipas
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The QA Supervisor is responsible for ensuring the accuracy and quality of products during receiving, storage, and distribution. · The role verifies that goods are correctly counted, meet established quality standards, and are stored and handled in compliance with food safety and ...
Makati1 linggo ang nakalipas
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Essential Functions/Core Responsibilities · • Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policie ...
Taguig ₱240,000 - ₱420,000 (PHP) bawat taon6 araw ang nakalipas
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The job requires experience in Corporate Travel Account and expertise in using CRYPTIC/NATIVE GDS. · ...
Pasig1 buwan ang nakalipas
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About the Company · Fagokho Corporation is the parent company of several multinational restaurant brands, including Ramen Nagi, Nagi Izakaya, Hakata Ton-ichi, Tendon Akimitsu, Fatfook, and other Japanese and Asian dining concepts. · Job Summary · The QA Supervisor ensures product ...
Makati1 linggo ang nakalipas
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The Quality Management Supervisor will lead in executing and maintaining quality control processes. · ...
Makati, National Capital Region1 buwan ang nakalipas
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The Laboratory Quality Assurance Supervisor is responsible for ensuring compliance with regulatory and accreditation standards while driving continuous improvement in laboratory quality, safety, and staff competency. · ...
Makati, Metro Manila3 linggo ang nakalipas
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The QA Supervisor is responsible for ensuring service quality and client satisfaction across the virtual assistant workforce.This role oversees quality assurance processes evaluates VA performance coaches team members and collaborates with operations and training teams to maintai ...
Makati1 buwan ang nakalipas
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+The QA Supervisor is responsible for ensuring service quality, performance consistency, and client satisfaction across the virtual assistant workforce. · This role oversees quality assurance processes, evaluates VA performance, · coaches team members, · and collaborates with ope ...
Makati Buong oras1 buwan ang nakalipas
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Essential Functions/Core Responsibilities · • Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policie ...
Taguig ₱240,000 - ₱420,000 (PHP) bawat taon4 araw ang nakalipas
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The Supervisor Quality is responsible for supporting Transactional Monitoring for clients with multiple programs within a single site.This position supervises all on-site Quality Evaluators who support their assigned portfolio. · ...
Makati2 linggo ang nakalipas
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Essential Functions/Core Responsibilities · • Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies ...
Taguig, National Capital Region ₱240,000 - ₱420,000 (PHP) bawat taon6 araw ang nakalipas
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The Quality and Compliance Supervisor manages a team of compliance specialists who perform all compliance evaluation and monitoring functions to achieve or exceed goals. They oversee document requests from issuing banks, analyze reports to determine process areas for improvement, ...
Fort Bonifacio1 buwan ang nakalipas
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+p+bThe QA Supervisor ensures that all functions and duties within the scope of responsibility are executed and complied properly and consistently to achieve product safety and high standards of quality.+br++p+Bachelor's Degree in Chemistry, Chemical Engineering, Food Technology, ...
Mandaluyong1 buwan ang nakalipas
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At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. · Manages a team of Compliance specialists who performs all compliance evaluation a ...
Taguig Buong oras1 buwan ang nakalipas
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Lead QA teams or training batches with accountability and motivation. · ...
Metro Manila2 linggo ang nakalipas
URGENT Supervisor, Quality - Makati - Concentrix
Paglalarawan
The Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position is responsible for the skill level and development of the employees on their team, the attainment and accuracy of evaluations across assigned portfolio, and delivering quality related analysis and insights of overall program performance.
JOB DESCRIPTION
ADDITIONAL JOB DESCRIPTION
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
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Quality Supervisor
Para lamang sa mga rehistradong miyembro Pasay, Metro Manila
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Quality Supervisor
Para lamang sa mga rehistradong miyembro Mandaluyong, Metro Manila
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Training and Quality Supervisor
Buong oras Para lamang sa mga rehistradong miyembro Makati City
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Quality Assurance Supervisor
Para lamang sa mga rehistradong miyembro Makati, Metro Manila
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Quality Assurance Supervisor
Para lamang sa mga rehistradong miyembro Makati
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Quality Assurance Supervisor
Para lamang sa mga rehistradong miyembro Makati
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Quality Supervisor
Para lamang sa mga rehistradong miyembro Taguig
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Quality Supervisor
Para lamang sa mga rehistradong miyembro Pasig
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Quality Assurance Supervisor
Para lamang sa mga rehistradong miyembro Makati
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Quality Management Supervisor
Para lamang sa mga rehistradong miyembro Makati, National Capital Region
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Laboratory Quality Supervisor
Para lamang sa mga rehistradong miyembro Makati, Metro Manila
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Quality Assurance Supervisor
Para lamang sa mga rehistradong miyembro Makati
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Quality Analyst Supervisor
Buong oras Para lamang sa mga rehistradong miyembro Makati
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Quality Supervisor
Concentrix- Taguig
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URGENT Supervisor, Quality
Para lamang sa mga rehistradong miyembro Makati
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Quality Supervisor
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Quality and Compliance Supervisor
Para lamang sa mga rehistradong miyembro Fort Bonifacio
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Quality Assurance Supervisor
Para lamang sa mga rehistradong miyembro Mandaluyong
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Quality and Compliance Supervisor
Buong oras Para lamang sa mga rehistradong miyembro Taguig
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Training and Quality Supervisor
Para lamang sa mga rehistradong miyembro Metro Manila