- Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
- Respond to inquiries with active listening – identifying additional needs and supporting any upgrades in products and services
- Open and maintain customer accounts and information
- Resolve technical issues with patience and understanding
- Positively participate in company events, team activities, and continuous learning
- 6 months or more of customer services experience
- Completed 2 years in college or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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Be part of our Retail Account with TTEC Cainta and unleash your career growth - TTEC Customer Care Management Philippines Inc
Paglalarawan
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Senior Customer Service Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cainta office at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.
What You'll be Doing
Do you have a passion for technology and helping others In this role, you'll work to resolve technical requests or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
