Customer Excellence Specialist APAC - Metro Manila - ICEYE

    ICEYE
    ICEYE Metro Manila

    1 linggo ang nakalipas

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    Paglalarawan

    Customer Excellence Specialist APAC

    • Manila, Philippines
    • Permanent
    • Remote

    About Us

    ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world's largest SAR constellation.

    Our headquarters is in Finland, and we operate from five international locations with over 600 employees from nearly 60 countries. Our shared vision is to improve life on Earth by becoming the global source of truth in Earth Observation.

    We acquire images of Earth at any time – even when it's cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors.

    Our Team

    Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology). We're innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE.

    Why Work with Us?

    ICEYE is at the cutting edge of new technology. We continue to build and operate our commercial constellation of SAR satellites. Working with us, you will be part of making the impossible possible, while shaping the Earth Observation industry. You will work with varied, diverse, and engaged colleagues to further the ICEYE mission.

    We actively support Continuous Professional Development, and provide access to a range of avenues to allow you to succeed. Your development, growth, and success are a priority at ICEYE.

    The Role

    We seek a dynamic and detail-oriented professional to join our team as a Customer Excellence Specialist for the APAC region. This role involves ensuring the seamless delivery of satellite radar data to our customers and managing orders from submission to final product delivery.

    Responsibilities

    Regular Customer Excellence Responsibilities:

    Order Management:

    • Oversee the entire order process, from submission to the delivery of the final product.
    • Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.

    Satellite Resource Planning:

    • Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.
    • Perform SAR image quality control to maintain high standards.

    Customer Interaction:

    • Resolve customer inquiries and complaints promptly.
    • Collaborate with cross-functional teams to address project and customer-related issues.
    • Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction.

    Process Improvement:

    • Contribute to the enhancement of existing processes and documentation.
    • Report to management on key performance metrics and anomalies.

    Product Knowledge:

    • Maintain a thorough understanding of the company's products, support, and services.

    Account Management Responsibilities:

    Governmental and Commercial Contracts:

    • Serve as the point of contact for APAC governmental contracts and commercial clients.
    • Conduct feasibility studies and effectively communicate results to customers.

    Relationship Building:

    • Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.

    Training and Progress Monitoring:

    • Coordinate and conduct service training for both internal and external customers.
    • Monitor order progress closely, proactively identifying and resolving potential issues.

    Reporting:

    • Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).

    Requirements

    Bachelor's degree in Geography, Remote sensing, Aerospace, or a related field.

    Proven experience in customer excellence or account management roles.

    Strong analytical and problem-solving skills.

    Excellent written and verbal communication skills in English.

    Achieve with Us

    An independent role with a supportive and diverse work environment.

    Time for self-development, research, training, conferences, or certification schemes.

    Diversity, Equity, and Inclusion

    We believe that diversity isn't just a buzzword – it's our greatest asset. We're committed to fostering an inclusive environment where every voice is not only heard but celebrated.

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