Technical Customer Success Manager - Tarlac City - Colossyan

    Colossyan
    Colossyan Tarlac City

    1 linggo ang nakalipas

    Paglalarawan

    About Colossyan


    Colossyan connects high-performing sales professionals with global companies across the world. Our clients include startups, digital agencies, and tech platforms in various industries.

    This role is critical in managing the full project lifecycle—from client onboarding and pre-sales coordination to post-installation support and account retention.

    Key Responsibilities


    Client Relationship & Coordination

    • Build long-term, trusted relationships with clients and stakeholders
    • Act as the main point of contact during installation and onboarding
    • Attend sales meetings and lead knowledge transfers between teams

    Project Execution & Delivery

    • Oversee client onboarding, installation timelines, and service transitions
    • Ensure documentation and CRM updates are always current
    • Coordinate internally with Sales, Support, and Accounting to ensure delivery excellence

    Post-Installation & Account Support

    • Manage service activations, account disconnections, and number porting
    • Create and route support tickets and track resolutions
    • Set up billing profiles and address any client concerns or past-due invoices

    Training & Upselling

    • Conduct training sessions to help clients get the most out of the product
    • Collaborate with Sales on upsell/cross-sell opportunities
    • Track account health, gather feedback, and provide insights to internal teams

    Retention & Continuous Improvement

    • Proactively identify churn risks and implement retention strategies
    • Recommend product/process improvements based on client interactions
    • Maintain internal documentation and training workflows to support growth

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Tarlac City